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Guest Services Supervisor - Las Vegas, United States - MGM Resorts International

MGM Resorts International Las Vegas, United States

1 month ago

Part time

PRIMARY PURPOSE:

This position is responsible for oversight of our front-of-house team working in one of our world-renowned venues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Assist Manager with basic floor duties of management, pre-event briefings with event staff in accordance with direction and information from department leadership, schedule staff based on event need and oversight from department leader
Complete pre/post event reports and equipment, ensure that all equipment is checked out/in appropriately
Identify and report any safety concerns
Monitor and maintain inventory and stock of all equipment and supplies
Monitor staff and vendors interactions with guests at all events to ensure high levels of service
Review and recommend event operational policies and procedures for the department
Supervise the Guest Services Desk and its functions; conduct performance review of staff to include disciplinary action and provide leadership and guidance to staff and vendors
Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

General knowledge of mathematical skills including addition, subtraction, multiplication and division
Able to effectively communicate in English, in both written and verbal forms
Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
Able to lead and mentor a team
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

MINIMUM REQUIREMENTS:

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