Manager - Front of the House & Drive Thru Operations - Charlotte Pike Location - Nashville, United States - Chick-fil-A Charlotte Pike - Nashville

Chick-fil-A Charlotte Pike - Nashville Nashville, United States

1 week ago

Description

Job Description

Job Description

Role Summary

Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A Charlotte Pike - Nashville is successful in the following areas:

Front of House Operations
Leadership and People Development of Front of House Team
Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
Maintain vision alignment with the Operator and the leadership team
Ensure stewardship systems are taking place throughout the restaurant
Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.
Oversee speed of service and completion of goals.
Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high performance teams throughout the restaurant.
Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Skills:

Strategic thinker, Goal-oriented, Tech-savvy
Great communicator both in handling difficult situations and a diverse team.
Mature, dependable and results-oriented
Ability to work in a team environment
Very detailed oriented & keenly observant
Professional marketing or communications experience
Maintains a number of business and professional community contacts
Self-starter, creative and flexible
Good business sense, achiever
Strong project/time management skills
Proven history of consistently performing at a high level
Unquestionable integrity and represents Chick-fil-A well
Passionate about building relationships with clients
Servant spirit with strong sense of stewardship

Specific Experience:

Required: High School Diploma or equivalent
Required: Strong analytical and problem solving skills

Preferred qualifications:

Bachelor's degree or above, preferably in a business or hospitality
Experience as a leader food service operations
Years of Experience: 2
This person must be skilled in time management.
This person must be self-directed and highly organized.
This person must master all knowledge and skills of every position in the Restaurant.

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