Call Center Specialist - McKinney, United States - A First Name Basis

A First Name Basis McKinney, United States

3 weeks ago

Description

Internal Job title: Staffing Coordinator

Reporting to: Director of Staffing

Location: McKinney, Texas

**URGENTLY HIRING STAFFING COORDINATORS**

Multiple Shift

Are you ready to take on a pivotal role as the Staffing Coordinator at our esteemed organization? Join our team and become the welcoming face of our company, where you'll be at the forefront of scheduling Caregivers to provide exceptional services to our valued clients. As the Staffing Coordinator, you will serve as the first point of contact for our clients and Caregivers, orchestrating a symphony of scheduling precision. Your role is not just about managing schedules; it's about ensuring our clients receive the highest level of care, all while keeping our telephone systems running smoothly.

Key Responsibilities

Facilitate coverage for vacant shifts.
Manage inquiries and referrals related to the company's programs.
Maintain ongoing communication with Care Managers and clients to assess service quality.
Act as a liaison between Caregivers and Care Managers
Contribute to sales, marketing, and public relations initiatives.
Oversee all aspects of client scheduling.
Address scheduling challenges promptly and effectively
Demonstrate expertise in staffing policies, procedures, and best practices.
Ensure clients receive consistent and uninterrupted care from dependable Caregivers.
Participate in on-call scheduling responsibilities.
Responsibly handle inbound calls from various Caregiver office locations
Conduct follow-up calls with clients and Caregivers, diligently documenting outcomes
Perform additional office duties as assigned, such as filing and data entry.
Uphold the highest standards of professionalism, service excellence, and alignment with the values and mission of AFNB.
Fulfill any other ancillary or related duties as required and delegated.

To excel in this role, you should possess:

Exceptional Communication: Your ability to connect with clients and Caregivers is second to none.
Detail-Oriented: Your keen eye for detail ensures that scheduling runs like a well-oiled machine.
Problem-Solving Skills: You thrive in finding creative solutions to scheduling challenges.
Tech-Savvy: You are comfortable navigating telephone systems and relevant software.

Academic or trade qualifications

High School Diploma or GED with equivalent work experience, associate degree preferred.
Proven customer service experience with excellent communication and interpersonal abilities
Staffing coordinator or Call center experience recommended.
Reliable with a respect for confidentiality
Ability to work in a team-oriented call center environment.
Proven office/administrative support skills with computer experience
Excellent written and verbal communication skills.
Ability to work in a fast paced, multi-task environment with competing priorities.

If you're excited about being the driving force behind our scheduling excellence, apply today and be a part of our journey towards making a lasting impact in the world of caregiving. Join us and let's create a brighter future together

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