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    • Analyst, Product Operations - Sunnyvale - Commscope

    Commscope
    Commscope Sunnyvale

    3 weeks ago

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    Description

    Job Summary

    In today's fast-paced, always-on world, it's essential to have a genuine connection with the work you do. At RUCKUS Networks, we're dedicated to building and delivering purpose-driven networks that perform in even the toughest, unique environments.


    How You'll Help Us Connect the World

    We're seeking a motivated and detail-oriented Product Operations Analyst to join our dynamic team. As a key member of our operations team, you'll play a crucial role in optimizing and ensuring the seamless operation of our SaaS products.


    Data Analysis, Maintenance and Reporting

    As a Product Operations Analyst, you'll be responsible for:

    • Developing and managing tools for product analytics to gain insights that inform product decisions.
    • Analyzing product data to identify trends and areas for improvement.
    • Creating and maintaining dashboards to track key performance metrics.
    • Maintaining data integrity, cleanup, and sync between various backend systems.

    Process Improvement

    You'll work closely with cross-functional teams to develop and optimize business processes related to order management and data hygiene. This will involve translating business requirements into technical requirements for IT and engineering teams and streamlining workflows to eliminate bottlenecks.


    Cross-Functional Collaboration

    As a Product Operations Analyst, you'll support early access/beta programs by managing customer outreach and tracking progress against goals and metrics in collaboration with product managers. You'll also develop and run surveys to achieve targeted outcomes.


    Feedback Loops

    Work with customer success and product management teams to analyze customer feedback and NPS scores, identifying trends and areas for improvement.


    Trials and Launch Support

    Manage and monitor product trial programs, generating analytics on conversion rates. Collaborate with product marketing for in-product marketing campaigns. Support licensing of trial customers and marketing projects.


    Documentation and Training

    Create and maintain documentation for product processes and best practices. Work with customer success, technical writing, UX, and engineering teams to develop in-product announcements and feature usage guides for major feature releases.


    Requirements

    To succeed in this role, you'll need:

    • 3+ years of highly technical product operations experience in a SaaS product company.
    • Strong analytical, problem-solving skills with attention to detail.
    • Proficiency in data analysis tools and techniques.
    • Knowledge of Pendo or similar product analytics platform.
    • Hands-on experience with Salesforce, SAP, API integrations is desirable.
    • A self-starter who takes initiative and thrives in a fast-paced global environment.
    • Ability to manage multiple tasks and priorities effectively.
    • Excellent verbal and written communication skills for technical and non-technical audiences alike.

    What Happens Next

    Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/how-we-hire.

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