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Bryan

    Full Time Branch Associate II - Bryan, United States - Greater Texas Credit Union

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    Full time
    Description

    Job Description

    What's in it for you as a Branch Associate II:

    • Training and ongoing coaching to learn and develop highly desired skills.
    • A place where you can help members and teammates in meaningful ways.
    • Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume
    • All the coffee your heart desires.
    • Halfway decent potlucks.

    The Basics of a Branch Associate II role:

    • Weekly schedules will be set between the hours of 8:45-5:15p M-F
    • Rotating Saturday hours from 8:45-1:30p.

    What you'll do as a Branch Associate II:

    In the Branch Associate II role, you will serve as a leader in your branch, increasing your professional expertise in consumer and business products and services, and managing more complex scenarios. You will work to create a top-tier experience for our members and proactively assist with their financial services needs by opening accounts, submitting loan applications, problem-solving member issues, building relationships, and educating members on additional products and services to improve their financial lives.

    See below for more info:

    • Create and maintain a Top-Tier experience for members in the branch, drive-thru, and over the phone.
    • Educate and engage members on financial products and services using a needs-based approach.
    • Open new accounts and products including savings, checking, debit cards, money market, CDs, IRAs, HSAs, and other specialty deposit and loan accounts for both consumer and business members.
    • Problem-solve member issues of a moderate nature utilizing good, individual judgment through various communication channels including in-branch, phone, email, etc.
    • Listen to and leverage cues from members to evaluate and determine needs for additional products and services; make referrals to product experts (Ex. Financial Advisors and third-party partners).
    • Assist in training new team members, provide overrides as needed, and vault management as needed.
    • Lead and process opening and end-of-day procedures for the branch.
    • Actively participate in business development and volunteer events to expand Credit Union reach.
    • Obtain and act as a Notary Public.
    • Actively participate in volunteer events through our Greater Good program.
    Qualifications

    Must Haves for the Branch Associate II Role:

    • Minimum 1 year experience in a New Accounts/Member Service role or equivalent experience.
    • High willingness to learn and be a self-starter.
    • Outgoing, personable, and a team player.
    • Great communication skills.
    • Detail oriented.
    • HS Diploma or GED.

    Nice to Haves for the Branch Associate II Role:

    • Cross-selling experience.
    • Bilingual in Spanish and English
    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    PandoLogic. Category: , Keywords: Notary Public


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