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Front of House Staff - Athens, United States - ZZ & Simone's
Description
At ZZ & Simone's, our philosophy is built around teamwork, empathy, optimism, professionalism and communication. If our primary focus is the team - and the team collectively buys in to this really cool and special thing we are doing and executes it well, then our team will have nothing in their way to providing best-in-class hospitality to our guests and community. Everything we do should ultimately be driven by our desire to reach these five goals below.ZZ & Simone's Five Goals
1. To be the best restaurant in Athens
2. To maintain a positive, professional work environment
3. To demonstrate our version of hospitality, at full volume, at all times
4. To be the cleanest restaruant possible
5. To futher the personal and professional development of all team members
PRACTICAL SKILLS
• Maintains high cleanliness and food safety standards
• Has a commanding knowledge of our food, beverage, and dessert menus
• A strong understanding of classic cocktails, spirits, wines, and other beverages
• Acts as part of our entire FOH team.
• Serves our guests on the Floor or Bar, as well as assisting with the door and support
when necessary depending on position for the evening
• Learns and maintains our protocols and systems to ensure smooth service for the
entire team and our guests
• Ensures guest satisfaction and upholding our high standards
• Provides our guests empathetic hospitality.
• Treats other team members with empathy and grace
INTERPERSONAL SKILLS
Is a ZZ & Simone's standard bearer
Strives to be exemplary example of a FOH team member
Is dependable: shows up to work consistently and reliably with minimal excuses and missed shifts.
Is an excellent communicator of availability, schedule needs, tardiness, etc.
Finds solutions when sick or requiring time off. Takes the initiative to find solutions for the dropped shift
before coming to a supervisor about it.
Willingness to help the team. Understands that we all need each other to be successful both for the
evening's service as well as the big picture.
Picks up shifts when others are sick, stays late to help when appropriate. Jumps in to help co-workers
when they have a larger work load.
Maintains a positive and professional behavior.
Looks for and performs extra tasks during down time.
Takes it upon themselves to clean not only their station, but common areas as well.
Strives to reach ZZ & Simone's five goals, and contributes to a positive work environment for all.
