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    Repair Specialist- Charlotte, NC - STERIS

    STERIS
    STERIS Charlotte, United States

    1 week ago

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    Description

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

    Position Summary

  • The Repair Specialist serves as an experienced lead for assigned mobile unit/region or may travel to support multiple mobile units and/or repair location teams (RS Travel.
  • Role works with other mobile unit or location assigned technicians to assist in managing workflow and address the day-to-day Customer needs.
  • Repairs surgical instrumentation, provides coaching and on the job training to techs, and ensures daily operations (Safety, Mobile unit operations and Customer requirements) are performed effectively. This includes Customer administrative/contractual requirements including billing, quality assurance, reporting) and other duties as assigned to support the Manager Field Operations when needed.
  • This role anticipates and acts to reduce Customer and employee issues are resolved with positive outcomes.
  • Intermediate to Advanced level repairs and maintenance of surgical instruments and on the job coaching to upskill and inspect others work
  • This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of the following states: North Carolina

    • Duties

  • Partners with Manager, Field Operations to develop reporting for customer consultation, identifies and escalates risks and issues within accounts timely and effectively.
  • Repair Specialists will work closely with assigned team and National Asset Management team to ensure current and new account implementation is effective.
  • Full accountability for coordination of team schedule, travel plans and operational readiness to meet Customer operational requirements. Including effective communication with onsite Customer contacts related to day to day operational activities. Escalates Customer issues timely and effectively.
  • Assumes ownership for the mobile unit or assigned location's safe, healthy operations including, maintaining a safe, productive and respectful work environment at all times and delivers accurate timely administrative reporting and documentation and provides support to others in doing same. Strong planning and collaboration with assigned team, other Repair Specialists and Manager Field Operations to ensure Customer coverage.
  • Responsible for timely, team adherence to protocol for administrative tasks including scheduling, timekeeping, travel, documentation, reporting, communications and ensures training is in place for new hires/updates. Provides input on team and individual performance when requested, and maintains a positive, collaborative work environment to support Manager, Field Operations
  • Demonstrates professional, effective verbal and written communication skills at all time
  • Learns, adheres, and complies with all protocols (DOT, company, Customer) for the safe operation of the mobile lab, policies, and procedures
  • Adheres to company, compliance policy and procedures. All other duties as assigned

    • Education Degree

  • High School Diploma or GED

    • Required Experience

    1. Minimum 5 years of relevant work experience including a combination of repair, operations, Customer engagement and leading others.
    2. Ability to perform and coach repair skills . Ultra sonic function, Metallurgy, Buff & Polish, Bending, Shaping, Sharpening, Hinge Points, Serrations & Brazing, Advance Dremel Operation, Re-cup & Re-jaw. Ability to translate complex information into insights and Customer recommendations verbally and in writing.
    3. Strong verbal and written communication skills and ability to meet tight deadlines in a fast-paced environment.
    4. Must be at least 21 years old to meet FMCSA requirements for commercial driving.
    5. Must be able to travel and work in Mobile Repair Unit, including occasional off hours start/end times and overnight stays when required

    Must be able to be compliant with hospital/ customer credentialing requirements.

    Preferred Experience

    Skills

    STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

    STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

    The full affirmative action program, absent the data metrics required by § k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

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