Senior Management Analyst III - Alexandria, United States - Knewin

Description

Senior Management Analyst III
Data and Performance Outcomes Coordinator
An Overview

The City of Alexandria is recruiting for a Senior Management Analyst III to serve as the Data and Performance Outcomes Coordinator for the Department of Community and Human Services (DCHS).

The incumbent will perform tasks that lead to improving the efficiency and effectiveness of service delivery.

As a member of the department's leadership team, the incumbent will work with a dynamic multidisciplinary staff of providers, and will be responsible for synthesizing and translating data, identifying meaning insights and findings, and communicating written and oral recommendations relative, program operations, program development and performance and process improvements.

What You Should Bring

We are seeking to hire an individual who has vast experience and comprehensive knowledge of the principles and practices of research and data analysis; a demonstrated knowledge of community and human services as well as human centered principles and practices of delivery systems; an ability to obtain data from credible sources and incorporate such information into effective program and planning activities; experience in establishing and maintaining working relationships with City officials, employees, community partners and the general public; ability to write clear and concise reports and to speak effectively on a range of community and human service issues.

The applicant must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, work with diverse teams, and simultaneously manage multiple projects, ensure that goals are met in a timely manner and handle confidential information with integrity, and willingness to learn about the legacy data systems of the City and department's state and federal funding sources.

The applicant must have hands-on experience and a demonstrated proficiency in working with Microsoft Office (Outlook, Word, PowerPoint, and Excel) Suite, and basic knowledge of data analysis tools, survey software and SharePoint environment.

Examples of Duties:
Acquire and maintain an ongoing knowledge and understanding of the department's existing data collection methods and tools, and assist in the determination of process improvement strategies;
In collaboration with the department's leadership team and managers, assess ongoing data management and upkeep needs;
Evaluates data accuracy, usability and veracity of department-wide data and make process and quality improvement recommendations, as appropriate;
Participates in short and long-range planning related to Department program needs;
Prepares reports and other communiques that include key data visualizations such as charts, graphs and maps that describe program impact and performance, and recommendations as appropriate;
Monitor and evaluate department programs as requested, and provides recommendations for improvement in processes, programs and/or policies based on findings;
Collaborates with the department's and City ITS staff to ensure data accuracy, consistency across the department;
Provides staff support to the Department's program managers in conducting research, program evaluation and data analysis, and recommend user friendly dashboard and displays as requested by the Department Director;
Serves as a liaison with City's Office of Performance Analytics, other City departments and community partners involved with department related research and data analysis;
Provides support for data related work of Boards and Commissions and ad-hoc groups staffed by Department managers;
As part of the City's and department's commitment to equity, apply an equity lens when analyzing data to ensure that measurements and strategies are developed in a way that minimizes bias and promotes equitable outcomes;
Performs related work as required.

About the Department:

DCHS provides an array of safety net services that measurably improve or maintain the quality of life for more than 71, 000 Alexandrians annually.

More than 650 DCHS employees provide services through three direct service centers.

The Center for Adult Services provides programs and services in Aging, Adult Protective Services, Clinical & Emergency Behavioral Health Services, and Community & Residential Support Services for persons with mental illnesses, intellectual disabilities, and substance use disorders.

The Center for Children and Families provides programs and services for Behavioral Health, Domestic Violence & Sexual Assault, Child Welfare and Child Protective Services, Early Childhood, and Youth Development.

The Center for Economic Support provides programs and services for Public Benefits, Homelessness Prevention, and Employment and Training.

To learn more about DCHS, please visit

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Four-Year Degree; Considerable experience in a position involving public administration, program planning and evaluation, and the forecasting of budget and other program/departmental needs; and completion of college level courses in public administration, accounting, and management practices; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Master's Degree in a related field with demonstrated experience relevant to the Essential Knowledge, Skills and Abilities outlined above; Graduate-level courses in a related field: At least four to five years of experience as data manager, analyst or comparable experience with supervisory responsibilities directly or indirectly in the community and human services field; At least one year of experience in collecting, analyzing, interpreting and preparing data; At least one year of working with relational database systems such as SQL and producing data visualizations through software such as Tableau; and ability to research, analyze, and make sound policy and procedural decisions and recommendations.

At least three years of direct and related experience in these areas.

This position requires the successful completion of pre-employment background checks including but not limited to: FBI/Federal Records Check; VA State Child Abuse/Neglect Registry; Medicare/Medicaid Fraud Database; education/certifications; and driver's license.

The work hours will be determined upon offer of employment based on program needs.

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