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Rocky Hill

    Hotel Operations Supervisor - Rocky Hill, United States - Arbor Lodging Management

    Arbor Lodging Management
    Arbor Lodging Management Rocky Hill, United States

    3 days ago

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    Description

    ** Hotel Operations Supervisor**

    **Job Category****:** Operations **Requisition Number****:** HOTEL002136 Showing 1 location **Job Details**

    **Description**

    Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountableto our guests and our clients.

    **We are currently seeking a**

    ****OPERATIONS SUPERVISOR****

    **$1000 sign on bonus available**

    ****

    ****Operations** **Supervisor Duties & Responsibilities:****

    Support and work with all Head of Departments in all aspects of running this hotel.

    Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

    Inspecting all departments for SOP implementation.

    Inspecting all department with their respective Managers for cleanliness, ambiance, service readiness, staff grooming &

    hospitality culture.

    Monitor the coordination between all departments for smooth & efficient operations.

    Assessing and reviewing customer satisfaction and service recovery process.

    Meet all dept. heads to review & train the staff to upkeep the human capital.

    Identifying staff learning needs and assisting with development

    Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

    Conduct weekly / Daily meeting with marketing people for inquiry & follow-up & conversion to grow up the business.

    Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.

    Responsible for the overall management of the operation of the hotel.

    Any other duties assigned.

    ****The Successful Operations Supervisor Candidate:****

    A solid ability to keep track of multiple tasks.

    Moderate computer skills (Windows, MS Office)

    Ability to communicate effectively both written and orally.

    Able to maintain a solid relationship with multiple teams/leaders

    1+ Years background in Hospitality Operations

    Must be able to work days, evenings, weekends and holidays

    **The Benefits of Arbor Lodging:**

    Competitive salaries

    Annual review with increase potential

    401k program with company match

    Additional benefits may be available

    Arbor Lodging focuses on Five Guiding Principles to maintain a culture that growth, development, and progression within the properties:

    **Do the Right Thing** - Operate and act with integrity in all you do even when it is not convenient.

    **Lead with Heart** - Be kind, passionate and hospitable.

    **Be Accountabl**e - Take ownership and deliver results.

    **Aim Higher** - Go above and beyond to exceed expectations and pursue thoughtful change.

    **Celebrate Differences** - Embrace diversity; respect individual opinions and ideas.

    ****We look forward to speaking with you Apply today****

    Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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