ServiceNow Asset Management Analyst - Cincinnati, OH, United States - TEKsystems
Description
Description:
Design and implement technology solutions using modern engineering tools and Agile practices. Work with self-directed, cross-functional, and product-oriented teams in a highly collaborative environment. Deliver some of the bank's most important products and services while developing skills and experience well beyond your initial role.
All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
DUTIES AND RESPONSIBILITIES:
Contribute to the IT Asset Management project which entails transitioning the end of life process from Planview and excel to ServiceNow
Become familiar with the existing end of life processes and assist with managing and tracking the lifecycles and reporting.
Work collaboratively with other members of the IT Asset Management team as well as hardware and software stakeholders to mature the asset management program.
Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services
Build and share technical expertise with your Agile team and other members of the organization
Follow industry and organizational best practices and standards and participate in company communities of practice to continuously refine and communicate them. Contribute to a culture of continuous improvement.
Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions
Provide operational support and troubleshooting for your team's products and services
Maintain appropriate controls and documentation to ensure compliance with all company and regulatory requirements
Other duties as assigned
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor's degree in a relevant technology field or equivalent combination of education and work experience with less than 2 years of experience in IT Asset Management
Minimum of 3 years' experience in IT Asset Management
Demonstrable understanding of the end-to-end asset management lifecycle for hardware and software
Experience with tools such as ServiceNow Application or Technology Portfolio Management (APM/TPM), HAMPro and SAMPro or other asset management tools. Someone who can bring forward experiences to drive process, help design asset management standards and assist with oversight of asset management practices
Proficient in excel with VBS and macro experience
Must be able to conduct meetings with stakeholders on asset management processes
Strong problem-solving
Excellent verbal and written communication skills
Willingness to work in a highly collaborative environment
Familiarity with common IT security best practices
Technical skills per the specific position's requirements
Skills:
Asset management, Software asset management, Servicenow, Hardware, Asset inventory, excel macros, vbscript
Top Skills Details:
Asset management,Software asset management,Servicenow,Hardware,Asset inventory,excel macros,vbscript
Additional Skills & Qualifications:
Asset Management - Software & Hardware
ServiceNow
APM/TPM
HAMPro
SAMPro
Microsoft Excel - VBS and Macro
IT security best practices
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.