Host/Hostess - Newport Beach, United States - Harborside Restaurant and Grand Ballroom

Description

Title:
Host/Hostess


Reports to:
Management


Overtime:
Non-Exempt Summary of


Position:
Welcome and warmly greet every guest on arrival and thank

upon departure. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a able that best serves their wishes


Duties & Responsibilities:
§ Warmly and graciously greet all guest upon arrival

§ When possible, open the front door for guests entering or leaving the restaurant

§ Accommodate special seating requests for guests whenever possible

§ Do your best to get guests their desired table if possible

§ Upon seating, offer guests a menu and inform them of their server's name. Inspect

the table for proper presentation and completeness

§ Relay messages to servers and bus-persons as needed, such as birthdays or

anniversaries

§ Maintain supplies of root beer barrels and toothpicks, brochures, etc. at host stand

§ Clean all menus of food and stains

§ Perform other duties assigned by the manager on duty

§ Thank guests as they leave and invite them to return.

Relay guest comments or suggestions to the manager on duty

§ Give directions to the restaurant to guest inquiries

§ Relay phone calls to the appropriate banquet sales managers and send to voice mail if

needed

§ Help buss and move tables together for larger parties when needed


Physical Requirements:
§ Must be able to lift up to and over 40 lbs

§ Be able to be on your feet for extended periods of time

§ Be able to bend over and reach up to retrieve items


Qualifications:
§ No previous restaurant experience or training required. On the job training will be provided. Experience is a plus

§ Must be a team player and demonstrate organizational skills

§ Must have excellent interpersonal skills and confidence

§ Be able to work in a standing position for long periods of time (up to 5 hours)

§ Excellent verbal and telephone skills to be able to communicate clearly and effectively

with our guests

§ Must have exceptional grooming habits

§ Be flexible and willing to assist as needed to ensure all restaurant standards are

met