- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
-
What are we looking for? · Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and V ...
Hilton La Jolla Torrey Pines, North Torrey Pines Road, $28,000 - $38,000 (USD) per year22 hours ago
-
Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. · Greet guests and complete the registration proces ...
San Diego Full time1 month ago
-
The Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. Our team members love being a part of our award ...
San Diego2 weeks ago
-
The Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. · Greet guests and complete the registration process · Assist gu ...
San Diego1 month ago
-
Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. · ...
San Diego $28,000 - $38,000 (USD) per year2 weeks ago
-
A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · Access to pay when you need it through DailyPayMedical Insurance Cove ...
San Diego, CA2 weeks ago
-
The Pacific Terrace is seeking candidates with an upbeat attitude to go above and beyond guests' expectations. · Responsibilities: · Greet, register, and assign rooms to guests. · ...
San Diego Full time1 month ago
-
Job summary · Pacific Terrace Hotel is a luxury boutique hotel seeking candidates with an upbeat attitude to provide excellent customer service and go above and beyond guest expectations. · Greet guests warmly and efficiently. · ...
San Diego, CA1 month ago
-
The Guest Service Agent is responsible for checking in and checking out of all hotel guests. · This person must have excellent organization and communication skills as well as superior guest service abilities. · This is a fast paced position that will involve cash handling, answe ...
San Diego, CA1 month ago
-
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional h ...
Sheraton La Jolla Hotel, San Diego, CA, US1 week ago
-
Bartell Hotels seeks a Guest Service Agent to provide prompt and friendly guest service. · ...
San Diego, CA $28,000 - $38,000 (USD) per year2 weeks ago
-
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. · Communicate effectively with guests and fellow team members. · Greet arriving guests and complete established check-in procedures on a daily basis in order t ...
San Diego $23 - $23.70 (USD) Full time1 month ago
-
As a Passenger Service Agent with Alliance Ground International (AGI), you'll provide exceptional customer service to traveling customers throughout their journey. From check-in and bag drop to boarding gates and arrivals, you'll ensure our customers are kept well-informed and in ...
San Diego, CA2 months ago
-
Seeking charismatic and outgoing hospitality professionals to join our growing TEAM As Front Desk Agent you will be a crucial asset to our innovative TEAM creating lasting impressions for our guests. · Welcome guests manage their information distribute keys assign rooms and answ ...
San Diego, CA2 weeks ago
-
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional h ...
San Diego, CA $60,000 - $90,000 (USD) per year5 days ago
-
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional h ...
San Diego $19.25 - $21.50 (USD) Full time6 days ago
-
The Customer Service Agent role involves assisting guests with travel needs at Alaska Airlines in a fast-paced environment. · ...
San Diego Full time1 month ago
-
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS).Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment. · Sell tickets and ensure cab ...
San Diego Full time1 month ago
-
Rising above the San Diego Bay and steps from the Gaslamp Quarter and Petco Park, Hilton San Diego Bayfront Hotel is the signature SoCal resort. Enjoy a tailored, urban coastal experience with bright and unparalleled views in every guest room, relaxing amenities, and locally insp ...
San Diego $21.96 - $27.45 (USD) Full time2 weeks ago
-
The Guest Service Agent is responsible for checking in and checking out of all hotel guests. This person must have excellent organization and communication skills as well as superior guest service abilities. · ...
San Diego1 month ago
-
The Team is currently seeking a Guest Service Agent to join their team. · We know that you'll love being a part of the Hilton team Come see why we were named #1 World's Best Workplace by Fortune Magazine and Great Place to Work. ...
San Diego, CA1 month ago
Guest Service Agent - La Jolla - Hilton EMEA
Description
Guest Service Agent
Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.
Our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends can use. In addition, the property offers free meal while on shift, free parking, and uniforms.
The ideal candidate for this role should possess at least one year of front desk experience preferably with On-Q knowledge. They should have a flexible schedule, be proficient with computer systems, and demonstrate excellent communication skills.
Shift Pattern: Open availability that includes weekdays, evenings, weekends, and holidays is required. The hourly rate: $21 + upsell incentives.
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Other Compensation
Front Office Upselling Incentive Program Commission based program based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue can include room type upgrades, early check-in fee, late check out fees and late cancellation fees.
What will I be doing?
What are we looking for?
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Guest Service Agent
Only for registered members Hilton La Jolla Torrey Pines, North Torrey Pines Road,
-
Guest Service Agent
Full time Only for registered members San Diego
-
Guest Service Agent
Only for registered members San Diego
-
Guest Service Agent
Only for registered members San Diego
-
Guest Service Agent
Only for registered members San Diego
-
Guest Service Agent
Only for registered members San Diego, CA
-
Guest Service Agent
Full time Only for registered members San Diego
-
Guest Service Agent
Only for registered members San Diego, CA
-
guest service agent
Only for registered members San Diego, CA
-
Guest Service Agent Sheraton La Jolla
Only for registered members Sheraton La Jolla Hotel, San Diego, CA, US
-
Guest Service Agent
Only for registered members San Diego, CA
-
Guest Service Agent
Full time Only for registered members San Diego
-
Passenger Service Agent
Only for registered members San Diego, CA
-
Guest Service Agent
Only for registered members San Diego, CA
-
Guest Service Agent Sheraton La Jolla
Only for registered members San Diego, CA
-
Guest Service Agent Sheraton La Jolla
Full time Only for registered members San Diego
-
Customer Service Agent
Full time Only for registered members San Diego
-
Customer Service Agent
Full time Only for registered members San Diego
-
Guest Service Agent
Full time Only for registered members San Diego
-
Guest Service Agent
Only for registered members San Diego
-
Guest Service Agent
Only for registered members San Diego, CA