- Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
- Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
- Respond to customer needs proactively
- Leads and participates in both customer- and internal-facing presentations and meetings.
- Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
- Participates in client account audits and strategic planning process.
- Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
- Perform other related duties as assigned or required.
- Maintains awareness and knowledge of MetLife's and competitors' products and trends.
- Provide mentorship, guidance and training to other team members
- High School diploma
- Expert knowledge of group products, services and systems.
- Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
- Ability to consistently meet tight deadlines and work under pressure
- Bachelor's degree
- 10+ yrs. related experience
- Prior experience in the PEO industry.
- Extensive oral/written communication skills.
- Advanced problem solving and analysis.
- Expert knowledge of group products, services and systems.
- Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)
-
Client Service Consultant II
3 weeks ago
MetLife Services and Solutions, LLC Aurora, United Statesand Requirements · Role Value Proposition : · MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're u ...
-
Client Services Consultant I
5 days ago
MetLife Services and Solutions, LLC Aurora, United Statesand Requirements · Role Value Proposition: · Provides administrative support and customer service to a National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. · Key Responsibilities: ...
-
beBee Handyman Bradshaw, NE, United States FreelanceI am in need of a Data Protection Consulting service with the following characteristics in Bradshaw, NE:What type of company or business requires the consulting service? · Small business · What services are needed? · Adaptation to data protection regulations (GDPR), adaptation of ...
-
beBee Handyman Henderson, NE, United States FreelanceI would like to learn how to eat, cook, and control portions in Henderson, NE, as I exercise 3-4 times a week and my body is not keeping up, neither in weight nor in performance.How old is the patient? · 31-40 years old · On average, how many homemade meals do you eat per week? · ...
-
Sales Coordinator
3 days ago
Emerald Enterprises Marquette, NE, United States Freelance**ABOUT US**: · Since 1995, Dino GmbH has been your personnel service provider in the Ahlen, Halle/Westf., Schwelm, and Werl areas. With passion and dedication, we create connections between people and companies, bringing together employees and vacant positions. At our company, y ...
-
Start as a salesperson at Telekom in
3 days ago
Horizon Group Marquette, NE, United States FreelanceYoungCapital is a recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you throughout the application process and during your entire collaboration. · Join the network of society and start as a salesperson (m/f/d) at D ...
-
Nu Med Merrick, United StatesNu Med is seeking a patient care coordinator with a minimum of 1 year aesthetics, medical, and customer service experience. Day to day duties include: answering phone calls, scheduling consults and treatments, processing payments, keeping lobby and front desk area sanitized and c ...
-
Patient Service Representative Primary Care
1 week ago
Intermountain Healthcare Aurora, United StatesJob Description:This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.Scope1.Greets patients. Answer phones, takes messages, returns calls and provides needed ...
-
Patient Service Representative Primary Care
1 week ago
Intermountain Healthcare Aurora, United StatesJob Description: · This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures. · Scope · 1.Greets patients. Answer phones, takes messages, returns calls and pro ...
-
Service Manager
6 days ago
MetLife Services and Solutions, LLC Aurora, United Statesand Requirements · Role Value Proposition: · This role manages Account Manager (AM), Client Service Consultant (CSC) and Sales Coordinator (SC) associates for a Regional Market service team within the MidAtlantic Region. Drives quality broker and customer service experiences a ...
-
Job coach
3 days ago
Crimson Technologies Bradshaw, NE, United States Freelance**Our job offer**: · We are looking for reinforcements for the **Regional Education Center Eckert** gGmbH at the **Kelheim** location starting on **May 1st, 2023**. · **Your tasks**: · - Consultation, support, assistance and integration of job seekers · - Independent planning and ...
-
beBee Handyman Chapman, NE, United States FreelanceI am in need of a Family Lawyer with the following characteristics in Chapman, NE:Specialty of the family lawyer · Child custody, separations · Type of service needed from the lawyer · Consultation, representation · When do you need to start the service? · In the next few daysPre ...
-
Delivery driver
3 days ago
Redwood Ventures Overland, NE, United States FreelanceYour job offer · Sinnwell GmbH is a subsidiary of the audius Group. · In the fields of mobile communications, network technology, and IT services, we provide consulting, planning, and testing services for general contractors and network operators. · For an innovative telecommunic ...
-
Production Team Leader
6 days ago
GE Healthcare Aurora, United StatesJob Description Summary · The Production Team Leader has the responsibility to perform the daily operations of plants to ensure reliability and consistency on the production line. Includes Service Shops. Impacts quality of own work and the work of others on the team. Executes st ...
-
IT specialist
3 days ago
Terra Nova Group McCool Junction, NE, United States FreelanceThe **German Weather Service (DWD)** is seeking an **unlimited** **specialist in computer science (m/f/d)** for the department "Technical Management and Consultation" in the business area "Climate and Environment" at the location Offenbach am Main, starting as soon as possible. A ...
-
Production Team Leader
1 week ago
GE Healthcare Aurora, United StatesJob Description SummaryThe Production Team Leader has the responsibility to perform the daily operations of plants to ensure reliability and consistency on the production line. Includes Service Shops. Impacts quality of own work and the work of others on the team. Executes standa ...
-
IT Consultant Green APM Remote
2 days ago
Velocity Solutions North Merrick, United StatesAbout the Company · Pioneering IT sustainability in North Merrick: · We are a reliable partner for sustainable IT applications. With foresight and a strong focus on energy and resource efficiency, we make a significant contribution to a livable world. · We live sustainability: · ...
-
Personal consultant
3 days ago
SilverLinx Adams, NE, United States FreelanceWhat does PERFECT SEARCH actually do? · As the founder of Perfect Search, I am dedicated to recruitment with heart and mind. My focus is on targeted placement of professionals and executives. With my extensive network and years of experience, I help you find your dream job and co ...
-
Sales Customer Advisor
3 days ago
Orion Innovations Sutton, NE, United States Freelance**Your-Entry** supports well-known partner companies in the telecommunications and energy industries with their personnel search for personal customer consultation in Sutton, NE. We offer everyone the chance to enter the sales field · **We only want the best for our clients And n ...
-
Area Manager
3 weeks ago
Phoenix Innovations McCool, United StatesPostbank Financial Advisory AG · Nationwide · About us · Postbank Financial Advisory AG provides the largest bank-supported mobile sales network in Germany with around 3,000 independent specialists. Our private customers are convinced by our excellent performance as a consulting ...
Sr. Client Services Consultant - Aurora, United States - MetLife Services and Solutions, LLC
Description
and RequirementsSr. Client Services Consultant
Location : United States : Tampa: Florida or Aurora: Illinois
Role Value Proposition:
MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations Organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation, client service and billing associates supporting the General Agent, Third Party Administrators, Professional Employer Organization (PEO), Association and Trust market space.
Job Description:
The Sr. Client Services Consultant will be responsible for the end-to-end client experience for a block of Jumbo sized PEO relationships that range from 10,000 to over 100,000 eligible members and have over $10M in annual premium.
Functional Responsibilities:
Required:
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.