- Answers soft-phone (VOIP) customer calls.
- Data entry into SAP system while interacting with customer over the phone.
- Research account detail as needed to achieve first call resolution.
- Data entry into additional supporting work systems as needed while interacting with customers on the phone.
- Clerical data entry into various business unit software for job requests, status checks and updates
- Outbound soft phone calls to interact with customers while inputting data into various business unit software system.
- Respond to customer inquiries and resolves problems relating to products and services provided by the company.
- Input pertinent information regarding customers and customer problem resolution into a software management system.
- High School Diploma/GED
- 2 years related call center and/or customer service experience.
- Bi-lingual is a plus
- Leadership experience is a plus
- Ability to pass customer service assessment testing.
- Strong interpersonal skills and works well in a team environment.
- Ability to use a personal computer with MS Office Suite and other applications.
- Demonstrates good communication skills with the ability to analyze the needs of each customer and express knowledge in a clear and professional manner.
- Ability to adapt to changing situations and conditions.
- Excellent organizational skills and ability to handle multiple tasks.
- Ability to provide inbound residential customer service while on a soft phone and input data into business required customer relationship management software.
- Ability to answer a high volume of calls and/or emails daily.
- Time-management skills.
- Long periods of sitting at a workstation using a computer, multi-line phone system, monitor and keyboard.
- May spend extended periods of time speaking and listening to customers; must speak clearly.
- May work in an open office environment with normal levels of noise.
- May exert up to 20 lbs of force occasionally to move objects.
- May be afforded the opportunity to work from home once certain criterion are met.
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Customer Service Specialist - Oklahoma City, United States - HonorVet Technologies
Description
Position : Customer Service SpecialistLocation: Oklahoma City, OK 73102
Requirements:
Preferred Qualifications:
Knowledge, Skills, and Abilities:
Working Conditions: