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    Customer Service Specialist - Oklahoma City, United States - HonorVet Technologies

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    Description
    Position : Customer Service Specialist

    Location: Oklahoma City, OK 73102
    • Answers soft-phone (VOIP) customer calls.
    • Data entry into SAP system while interacting with customer over the phone.
    • Research account detail as needed to achieve first call resolution.
    • Data entry into additional supporting work systems as needed while interacting with customers on the phone.
    • Clerical data entry into various business unit software for job requests, status checks and updates
    • Outbound soft phone calls to interact with customers while inputting data into various business unit software system.
    • Respond to customer inquiries and resolves problems relating to products and services provided by the company.
    • Input pertinent information regarding customers and customer problem resolution into a software management system.

    Requirements:

    • High School Diploma/GED
    • 2 years related call center and/or customer service experience.

    Preferred Qualifications:

    • Bi-lingual is a plus
    • Leadership experience is a plus

    Knowledge, Skills, and Abilities:

    • Ability to pass customer service assessment testing.
    • Strong interpersonal skills and works well in a team environment.
    • Ability to use a personal computer with MS Office Suite and other applications.
    • Demonstrates good communication skills with the ability to analyze the needs of each customer and express knowledge in a clear and professional manner.
    • Ability to adapt to changing situations and conditions.
    • Excellent organizational skills and ability to handle multiple tasks.
    • Ability to provide inbound residential customer service while on a soft phone and input data into business required customer relationship management software.
    • Ability to answer a high volume of calls and/or emails daily.
    • Time-management skills.

    Working Conditions:

    • Long periods of sitting at a workstation using a computer, multi-line phone system, monitor and keyboard.
    • May spend extended periods of time speaking and listening to customers; must speak clearly.
    • May work in an open office environment with normal levels of noise.
    • May exert up to 20 lbs of force occasionally to move objects.
    • May be afforded the opportunity to work from home once certain criterion are met.


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