Business Systems Analyst - Madison

Job summary

IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Responsibilities

• reviewing and understanding business objectives and problems, analyzing user requirements, procedures, and problems to improve existing or developing computer systems;
• conferring with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports;
• writing detailed stories, based on business requirements and user stories, for program functions, and steps required to develop or modify computer programs;
• writing operational manuals for users;
• performing testing, validation, and quality assurance of information technology;
• maintaining a high degree of professionalism including during interactions with executive leadership;
• creating and implementing IT policies, procedures, standards and guidelines;
• Lead and participate in teams representing the business needs to technical staff and technology system capabilities to business staff;
• Facilitate discussions among all appropriate technical and business staff to clarify business rules, define system output, facilitate the design of business and technology system processes;
• analyze and document business rules, business and technical requirements, and system operations and procedures;
• Develop technical specifications to meet business requirements;
• Review existing and proposed rules, policies, and procedures for impact on current and proposed business processes. When necessary, adjust proposed processes or propose rule, policy or procedure changes to maintain compliance with all applicable constraints;
• Coordinate with department business program specialist and technical staff efforts to clarify, revise, develop, and implement process descriptions and functional programming specifications;
• create documentation of process and system development changes, in the form of operational manuals, and assist business and technical staff to draft new procedures and publications;
• Track system problems and their resolution using DFI's help desk ticketing system, bug-tracking system and other IT request systems. Investigate and analyze system problems and design solutions;
• Coordination, planning and execution of efforts around Quality Assurance of business systems and processes, reliability testing for the agency's products and/or development processes;
• Develop and execute test cases, scripts, plans and procedures. Record test progress and results;
• Follow software development life cycle methodologies and practices around system testing and quality assurance processes;
• Develop software-testing plans and conduct software tests from components to entire systems;
• Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommend and facilitate solutions to these issues;
• Document user-acceptance test criteria and conduct user/system acceptance testing;
• Provide thorough feedback to business and technical staff regarding needed enhancements;
• Analyze business data integrity throughout the project;

Job description