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- EDUCATION
- H.
- EXPERIENCE
- Less than 1 Year of ExperienceAs a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients.
Patient Services Specialist - Waco, United States - Baylor Scott & White Health
Description
JOB SUMMARYThe Patient Services Specialist 1, with direct oversight, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
Hours:
Rotating
ESSENTIAL FUNCTIONS OF THE ROLE+ Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
KEY SUCCESS FACTORS+ Good listening, social and communication (oral and written), and professional, nice and respectful telephone etiquette. Ability to adjust communication style to suit different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.+ Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.+ Ability to calm upset patients in a composed and professional demeanor.+ Excellent data entry, numeric, typing and computer navigational skills, with attention to details.+ Relaxed working in a fast paced, constantly changing and stressful environment.
BENEFITSOur competitive benefits package includes the following+ Immediate eligibility for health and welfare benefits+ 401(k) savings plan with dollar-for-dollar match up to 5%+ Tuition Reimbursement+ PTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.