Director, Operations Strategy - Los Angeles, United States - Tangerine Bank

Description

Title:
Director, Operations Strategy & Delivery - Tangerine


Requisition ID: 129958

Tangerine is Canadas leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. Its important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Purpose

Leads and oversees the strategy, transformation and planning processes for Tangerine Operations, as well as supporting delivery and execution of key operational initiatives.

The role is responsible for providing thought leadership to drive strategic change and partners with the operations leadership team in the identification of appropriate plans and initiatives in support of the business strategy.

Accountabilities

• Key member of the Tangerine Operations Leadership Team, collaborating on the development of key business strategies, prioritization of strategic initiatives, and participating and/or leading initiatives designed to support the strategy of Tangerine.
• Provides insightful business analysis and oversees the reporting of monthly, quarterly and year-end results to various stakeholders, including commentaries, to drive a deep understanding of operational results.
• Identifies opportunities to improve key metrics against industry benchmarks. Leads in supporting the development of content for key presentations and business sessions.
• Builds and implements processes and provides strategic direction on initiatives within Tangerine Operations including the development of short and long-term strategies to drive scalability.
• Conducts research and trend analysis to identify opportunities for Tangerine Operations including customer centric innovation, scalability, and efficacy.
• Acts as the central point of contact on a variety of projects and initiatives to ensure that they are well planned, coordinated and successfully implemented in a consistent manner across impacted stakeholder groups.
• Partners with and provides direction to Tangerine/CB Finance to ensure ongoing forecasted results are accurate. Provides input based on industry analysis and trending, including potential obstacles. Ensures the impact of business cases are accounted for within plan, while concurrently

providing advice on the various strategic levers.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to business, operational, and regulatory risk (including but not limited to responsibilities under Scotiabanks Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct).
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Experience
10+ years of strategy experience, including working with senior leaders across operations, technology, and product functions

Proven track record in strategy development, including in-depth experience and demonstrated success in leading multi-disciplinary initiatives of varying sizes and complexity, efficiently and effectively, ensuring all elements of change are considered, understood and managed

Strong organizational skills to coordinate and prioritize a number of concurrent projects

Excellent visionary, planning and analytical skills

Ability to take calculated, enterprising risks supported by clear rationale (eg. industry trends, competitive research and positive cost/benefit analysis)

Strong negotiating, influencing and communication skills (written and oral) to influence all levels of the organization through the presentation of insight based on sound experiences

Strong leadership, communications, relationship management and organizational skills

Strong interpersonal skills that facilitate a positive and effective team environment at all levels of the organization

Education
University degree; business/commerce preferred
Location(s): Canada : Ontario : North York

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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