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    Site Manager - Richmond, United States - Employbridge

    Employbridge
    Employbridge Richmond, United States

    6 days ago

    Default job background
    Human Resources
    Description

    We are seeking a Staff Performance Manager(GIG Worker Success Manager) to support a large GIG client in Richmond, VA This is a night shift opportunity with working hours of Tues-Fri 4:30pm-3:00am, with some flexibility as needed.

    Richmond, VA

    Tues - Fri 4:30pm - 3:00am

    Role Summary :

    The Staff Performance Manager/GIG Worker Success Supervisor is responsible for the day-to-day supervision of GIG personnel to ensure the timely, accurate and quality delivery of customer goods and service. This role manages employee relations at the client site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs.

    Your Opportunity:

    • Anticipate staffing requirements and expectations; develops value-added services to support changing client needs
    • Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
    • Maintain timekeeping system and ensure payroll/invoicing is accurate
    • Provide productivity, headcount, attendance, and other reports at the client's request
    • Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
    • Conduct onsite orientation, safety training
    • Facilitate the initial treatment and reporting of workers' compensation incidents
    • Participate in scheduled service reviews at the client site
    • Act as the liaison between the branch office and the client
    • Deliver superior customer service and develop relationships with supervisors and associates
    • Other duties as assigned

    Your attributes:

    • Experience in a customer service role responsible for multi-level client communication
    • HR and data management experience
    • Demonstrable success managing a team or process
    • Familiarity with a heavy process-oriented environment
    • Able to lead, organize and build effective and diverse teams
    • Must have seasoned critical thinking and problem-solving skills
    • Practical experience and comfort with using operational software, Microsoft Office products, and
    • basic data management tools for analysis
    • Ability to communicate professionally and effectively across all platforms
    • Able to listen and respond to information effectively and influence decision makers

    Employbridge offers a competitive base salary plus monthly bonus potential Additional benefits package for full time colleagues that includes:

    • Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date
    • 8 Paid Holidays per year
    • Paid Time Off
    • 401(k)
    • Wellness Program
    • Parental Leave
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