VP of Account Services - New York City Metropolitan Area

Only for registered members New York City Metropolitan Area, United States

1 month ago

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Job summary

The Vice President of Account Services is responsible for leading client service delivery and communication to ensure client needs are met profitably and consistently.

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Responsibilities

  • Serve as the senior point of contact and escalation for existing client relationships, including service and contract-related issues
  • Partner with Operations leadership to communicate client needs, service level feedback, and operational changes
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  • Bachelor's degree required/li>, +
  • 7–10 years of experience driving process improvement using data, analytics, and performance metrics / li>, + ,/ul>,
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