Customer Trust - Remote

Only for registered members Remote, United States

1 week ago

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Job summary

We're looking for a Customer Trust & Security Compliance Program Manager to own our customer trust security compliance assurance programs As our first hire in this role you'll build the operational backbone that lets us ship reliably while maintaining the trust of customers who depend on us with their most sensitive financial estate planning data

Responsibilities

  • Lead customer due diligence questionnaire DDQ and RFP response process and third-party risk management process track and manage high volume of DDQ and RFP requests Coordinate collaborate with internal teams to meet tight deadlines Handle a high volume of requests interactions in a fast-paced environment
  • Support enterprise sales with technical customer security discussions
  • Lead SOC Type II audit preparation evidence collection remediation
  • Conduct third party vendor security assessments collaborate on third party risk management processes Implement manage third party tool new processes create efficiencies Develop the security narrative conduct security reviews new product functionality enable GTM Review negotiate security compliance language customer contracts collaboration Legal team Build manage Trust Center integrations public-facing security documentation collaboration Legal team Build customer-facing compliance artifacts whitepapers certifications

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