Onboard Supervisor - West Palm Beach
1 month ago
As an Onboard Supervisor at Brightline you will oversee all onboard guest-facing operations including food beverage retail baggage handling train cleanliness support preventative maintenance by communicating requests ensuring timely follow-up with Rail Operations partners ensure adherence to service standards SOPs safety security protocols conduct regular assessments coaching when necessary assist with baggage loading unloading ensure proper storage staging especially in high-load factor trains lead guest recovery efforts by addressing resolving concerns promptly effectively champion guest satisfaction monitoring feedback analyzing metrics implementing action plans exceed expectations maintain highest standards safety security guests teammates ensure compliance health safety regulatory standards serve vigilant steward Brightlines commitment safe operating environment partner Rail Operations contractors vendors optimize trains performance monitor review Brightline communication channels company intranet bConnected during work hours ensure all company department communications notifications promptly assimilated acted upon when necessary+
Qualifications
- Associate's degree in hospitality business retail hotel operations preferred.
- 1+ years supervisory leadership experience hospitality transportation service environments.
- Experience guest service food beverage operations process improvement.
- Operational Excellence Oversee all onboard guest-facing operations including food beverage retail baggage handling train cleanliness Support preventative maintenance by communicating requests ensuring timely follow-up with Rail Operations partners Ensure adherence to service standards SOPs safety security protocols Conduct regular assessments coaching When necessary assist with baggage loading unloading Ensure proper storage staging especially in high-load factor trains Lead guest recovery efforts by addressing resolving concerns promptly effectively Champion Guest Satisfaction Monitoring feedback analyzing metrics implementing action plans exceed expectations Maintain highest standards Safety Security Guests Teammates Ensure Compliance Health Safety Regulatory Standards Serve Vigilant Steward Brightlines Commitment Safe Operating Environment Partner rail Operation Contractors Vendors Optimize Trains Performance Monitor Review Brightline Communication Channels Company Intranet BConnected During Work Hours Ensure All Company Department Communications Notifications Promptly Assimilated Acted Upon When Necessary
- Safety And Security Maintain Highest Standards Safety Security Guests Teammates Ensure Compliance Health Safety Regulatory Standards Serve Vigilant Steward Brightlines Commitment Safe Operating Environment Collaborate With Other Teams To Achieve Common Goals Travel Primarily Onboard Trains Throughout Florida Limited Office-Based Administrative Time
- Knowledge Skills Abilities Strong Leadership Delegation Skills Ability Motivate Inspire Develop Cross-Functional Teams Fast-Paced Guest Facing Environment Strong Communication Interpersonal Skills Engage With Guests Teammates Stakeholders Clearly Convey Information Instructions Knowledge Of Safety Protocols ADA Compliance Food Safety Regulations Proven Ability Effectively Interact With Guests Management Teammates Under Pressure Skill Professionally Handling Resolving Escalated Guest Concerns Using Strong Problem-Solving Decision-Making Abilities Detail-Oriented Adaptability Competing Priorities Maintain Professional Neat Well-Groomed Appearance According To Brightlines Standards Good Physical Condition Handle Demands Job Including Performing All Safety Related Procedures Moving Train Environment Performing Manual Tasks Capable Climbing Pushing Pulling Walking Standing Bending Repeatedly Extended Periods Frequently Lifting Or Moving Objects Up 50 Pounds Regularly Use Hands Fingers Handle Feel Or Operate Objects Tools Controls Reach Hands Arms Frequently Required Stand Talk Hear Must Regular Lift/Move Objects Up 10 Pounds Frequent Exposure Fumes Airborne Particles Moving Mechanical Parts Vibration Occasionally Exposed Variety Extreme Conditions Brightline Facilities Trains Noise Level Loud No Specific Vision Requirements Objects Weighing 70 Pounds More Accompanied Second Individual Avoid Injury
Job description
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