- Works at the Help Desk receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem solving with a goal of first call resolution, providing troubleshooting and resolving of software, hardware, mobile and network problems.
- Daily maintenance tasks, imaging computers and remediate broken clients
- Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support.
- Provides first and second-level technical customer support; first level of support duties are receiving trouble calls via Help Desk tickets, telephone and e-mail and resolving issues within scope of role; if problems need a higher level support, the Help Desk technician will dispatch a service ticket to the appropriate higher level support personnel.
- Provide local hands on support when higher level support needs physical assistance; second-level support is solving routine technical problems remotely from the Help Desk.
- Responsible for day to day manning of the Help Desk ticketing system for all computer related trouble reported by local end users.
- Two (2) years of PC Technician experience in a business networking environment required
- BS in Computer Sciences preferred
- Microsoft MCSA or MCSE and A+ certifications preferred
- Ability to lift and carry 50 pounds required
- Ability to travel locally routinely required
- Exceptional customer service/interpersonal skills required
- Demonstrated extensive knowledge of personal computers in a networked environment including data and telecommunications equipment required
- Knowledge of and experience with, local area networks and associated protocols and equipment. Specifically, Microsoft Windows, IOS environments, mobile devices, firewall technology and TCP/IP. Familiarity of Cisco networking equipment preferred
- A comprehensive compensation package including benefits
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- An Opportunity to transform Traditional Mining into the future of Digital Mining
- Opportunities to grow and learn with industry colleagues are endless
- Must be authorized to work in the US without work visa sponsorship
-
IT Service Desk Technician
2 weeks ago
Turner Mining Group Elko, United StatesPosition Description: · The successful candidate will be responsible for the configuration, installation, troubleshooting and repair of personal computers, printers, telephones, mobile devices and data communications equipment; configuration and support of mobile devices; install ...
-
Carlin - IT Service Delivery Technician
2 weeks ago
Barrick Gold Elko, United States Full timePosition Description: · The successful candidate will be responsible for the configuration, installation, troubleshooting and repair of personal computers, printers, telephones, mobile devices and data communications equipment; configuration and support of mobile devices; instal ...
-
Carlin - IT Service Delivery Technician
2 weeks ago
Barrick Gold Elko, United States Full timePosition Description: · The successful candidate will be responsible for the configuration, installation, troubleshooting and repair of personal computers, printers, telephones, mobile devices and data communications equipment; configuration and support of mobile devices; instal ...
-
POLICE OFFICER with Security Clearance
3 weeks ago
Department of the Air Force Middle River, United StatesDuties Performs and enforces the full range of security forces duties within the military installation. Apprehends and detains violators of laws, rules, and regulations and turns them over to other law enforcement officers for arrest and/or posting of collateral. Serves at fixed ...
-
registered nurse, rn
3 weeks ago
Fresenius Medical Care North America Middle River, MD, United States**POSITION FEATURES:** · Home Therapy RN - Patient Training · + Rated Newsweek's Most Loved Workplaces · + Dialysis training and onboarding provided · + Come join a dynamic dialysis clinic to train dialysis patients to do their therapies at home. · + Empower, engage, and train cl ...
-
police officer
1 week ago
Air National Guard Units Middle River, United StatesSummary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a POLICE OFFICER, Position Description Number D and is part of the MD 175th ANG, National Guard. Responsibilities Performs and enforces the full range of security forces dutie ...
IT Service Desk Technician - Elko, United States - Turner Staffing Group
Description
Job Description
Job DescriptionPosition Description:
The successful candidate will be responsible for the configuration, installation, troubleshooting and repair of personal computers, printers, telephones, mobile devices and data communications equipment; configuration and support of mobile devices; installation, configuration and support of desktop software systems; troubleshooting and resolving software and hardware problems; rotate through the role of on-call Help Desk technician on a periodic basis; perform other duties as assigned.
Key Responsibilities:
Qualifications:
What we can Offer You