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New Albany

    shift manager - New Albany, United States - Dunkin'

    Dunkin'
    Dunkin' New Albany, United States

    3 weeks ago

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    Description

    We are looking for Shift Leaders to join our Dunkin' team

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

    Competencies:

    Great Focus:

    •Understands and exceeds guest expectations, needs and requirements

    •Displays a sense of urgency with guests

    •Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

    •Resolves guest concerns by following Brand recommended guest recovery process

    Passion for:

    •Sets and maintains high standards for self and others, acts as a role model

    •Consistently meets or exceeds goals

    •Contributes to the overall team performance; understands how his/her role relates to others

    Problem Solving and Decision Making:

    •Identifies and resolves issues and problems

    •Uses information at hand to make decisions and solve problems; includes others when necessary

    Interpersonal Relationships & Influence:

    •Develops and maintains relationships with team members

    •Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

    Skills and Qualifications:

    • Fluent in English
    • Restaurant, retail, or supervisory experience
    • Math and writing skills
    • Basic computer skills
    • At least 18 years of age
    • High School diploma or equivalent, preferred
    Responsibilities:

    Team Environment:
    • Support a respectful team environment
    • Communicate shift priorities, goals and results with team members
    • Support the training of crew members as requested
    • Provide coaching and feedback to crew members
    Operational Excellence:
    • Create and maintain a guest first culture in the restaurant
    • Resolve guest issues
    • Ensure Brand standards, recipes, and systems are executed
    • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
    Profitability:
    • Drive sales goals and results
    • Execute restaurant standards and marketing initiatives
    • Manage cash over/short during shift
    • Ensure all products are prepared according to Brand standards
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