Remote Bilingual Member Service Rep - Westborough - The Panther Group

    The Panther Group
    The Panther Group Westborough

    15 hours ago

    Employment
    Description
    MEMBER SERVICE REPRESENTIVEPosition Summary :The Member Services Representative is primarily responsible for providing information and referral services in responding to and resolving customer requests and issues. The nature of this position requires a particular emphasis on reliability and flexibility in shift schedules in order to ensure that the service level requirements of our clientele are consistently achieved and proficiency in delivering exceptional customer service. The MSR is required to be knowledgeable of multiple programs in order to provide services for 2-4 programs simultaneously, and to resolve more complex issues and inquiries.Primary Responsibilities :In order to ensure that client service level requirements are consistently achieved, attend work reliably and adhere to scheduled shift times including lunch and break schedulesDemonstrate proficiency in utilizing multiple systems and / or databases to evaluate, analyze and resolve customer issues and utilize sound judgment in escalation of issuesResolve inbound and outbound contacts in accordance with established program policies, procedures, and standardsResolve escalated / complex customer issues by utilizing analytical and researching skills; as necessary, directly coordinate with insurers, payers, providers, clients and advocacy groups in order to completely resolve an issueDemonstrate consistent and professional customer service skills :active listening, ability to engage the customer, appropriate utilization of resources, clear written and verbal communicationProvide feedback and suggestions regarding policies and procedures used within the Contact Center in the interest of providing exceptional serviceMentor and assist other agents in the Contact Center, as directedPerform analytical functions, including but not limited to : reconciliation of claims and billing related activityExceed minimum productivity standards for each task assignedDocument all contacts in accordance with established program policies, procedures, and standardsProvide on-the-job training and support for other staff members as directedActively participate in quality control / quality improvement initiativesUtilize subject matter expertise to contribute to new business development initiatives and projects (e.g.implementation, testing, documentation and training materials)Attend and participate in meetings and training as directedMaintain the confidentiality of all business documents and correspondence according to HIPAA, corporate, and program guidelinesComply with established departmental policies, procedures and objectivesComply with all health and safety regulations and requirementsPosition Qualifications :Associates degree or comparable advanced education (college level coursework, certification courses, etc.) or comparable additional work experienceMust have at least 3 years of information and referral experience with at least 2 of those years being in a healthcare related call center environment (additional education and / or certifications may be considered in place of experience);Must read, speak and write English fluentlyBi-lingual proficiency preferred (Must read, speak and write Spanish fluently);Must be available to accommodate a variable work schedule rotation which includes; morning, mid-day, evenings, overnight, weekends, and holiday assignments;Must be flexible regarding hours scheduled;Must have flexibility to work various shifts Sunday - SaturdayPhysical ability to stand and repetitively bend down and reach up for extended periods of time (e.g.for file room projects);Ability to effectively provide service to multiple clients simultaneously (e.g.handle a call queue of multiple lines)Required Skills :Strong customer service skills including the ability to relate well to diverse populations and to represent the organization professionallyAbility to mentor staff members on subject matter and customer service skillsSound judgment and discretion requiredAbility to communicate clearly and effectively verbally and in writingStrong time management and organizational skills necessary to prioritize multiple projects, requirements and deadlinesAbility to thoroughly comprehend the subject matter and systems used in order to handle a wide variety of inquiries from callers in a timely and accurate mannerAnalytical and problem-solving abilities to research multiple internal and external information sources and utilize information to resolve issuesAccurate typing / data entry and information tracking skills at a minimum proficiency of 30 words per minuteComputer Literacy including basic proficiency with Internet Browsers, Microsoft Outlook, Word, and Excel.

  • Customer Service Rep

    5 days ago

    Only for registered members Westborough, Massachusetts, United States

    We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. · ...

  • Customer Service Rep

    6 days ago

    Only for registered members Framingham

    Answer customer service correspondences including phone calls letters internet emails chat and/or social media comments Field customer questions resolve standard customer complaints document information in the customer tracking system and ensure effective communication at all lev ...

  • ambulatory service rep

    1 week ago

    Only for registered members Worcester, MA

    We are seeking an Ambulatory Service Representative to join our team at UMass Memorial Health. As an essential member of our patient care team, you will perform various administrative duties for patients in need of routine and/or urgent appointments. · Greet visitors and/or patie ...

  • ambulatory service rep

    1 month ago

    Only for registered members Worcester $20.94 - $33.59 (USD)

    We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. · I perform complex administrative duties for patients in need of routine and/or urgent appointments,Assess patients' needsAlert ...

  • ambulatory service rep

    1 week ago

    Only for registered members Worcester $17.43 - $31.37 (USD)

    +Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, · and associated ancillary services in an ambulatory in/outpatient setting. · Greets visitors and/or patients for scheduled · and/or urgent ...

  • ambulatory service rep

    1 month ago

    Only for registered members Worcester, MA

    Everyone Is a Caregiver · At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. · Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. · Confirms and verifies patient demographic and insurance i ...

  • Customer Service Rep

    6 days ago

    Only for registered members Framingham, MA

    Answer customer service correspondences, including phone calls, letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication a ...

  • ambulatory service rep

    1 week ago

    Only for registered members Worcester $20.94 - $33.59 (USD)

    We are more than 20,000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. · Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures. · Confirms and verifies patient de ...

  • Customer Service Rep

    6 days ago

    Only for registered members Worcester, Massachusetts, United States

    Ventocore is currently hiring for a customer service representative. · Job responsibilities include answering incoming calls from customers and help to solve customer issues. · This is a fast paced environment. · ...

  • ambulatory service rep

    1 week ago

    Only for registered members Worcester, MA University

    This position provides complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. · ...

  • Customer Service Rep

    1 week ago

    Only for registered members Bolton Full time

    The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing expert assistance and support related to pool products and services. · The ideal candidate will be dedicated to delivering exceptional service while maintaining a thorough unders ...

  • Customer Service Rep

    2 weeks ago

    Only for registered members Bolton

    The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing expert assistance and support related to pool products and services. · This position involves managing customer inquiries, resolving issues efficiently, and guiding customers thr ...

  • Customer Service Rep

    1 month ago

    Only for registered members Gardner Part time

    +You got game? You want the best job in the world And schedules that work with you, not against you? · We are searching for qualified customer service reps with personality and people skills. · + ...

  • Sales Service Rep

    4 days ago

    Only for registered members Whitinsville $25 - $30 (USD)

    As a Sales Service Representative, you will play a pivotal role in supporting our strategic sales initiatives in your assigned sales region, collaborating closely with the Sales Representatives in that area. · ...

  • Customer Service Rep

    6 days ago

    Only for registered members Southbridge, MA

    We are searching for qualified customer service reps with personality and people skills. · Taking orders · Making pizzas · Giving the customer the best experience possible · ...

  • Customer Service Rep

    1 week ago

    Only for registered members Gardner

    You got game? You want the best job in the world And schedules that work with you, not against you? That's right, · we live to beat the rush and make it possible to make bake or take pizzas during the hungry hours of day night part or full time. · ...

  • Customer Service Rep

    1 month ago

    Only for registered members Leominster

    We are searching for qualified customer service reps with personality and people skills. · ...

  • Customer Service Rep

    3 weeks ago

    Only for registered members Bolton

    The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing expert assistance and support related to pool products and services.This position involves managing customer inquiries, resolving issues efficiently, and guiding customers throug ...

  • Customer Service Rep

    1 month ago

    Only for registered members Fitchburg

    You got game? You got spring in your step? You want the best job in the world And schedules that work with you, not against you? · We are searching for qualified customer service reps with personality and people skills. · ...

  • Field Service Rep

    1 month ago

    Only for registered members Boston

    AHF is currently seeking a Field Service Rep to support the Home Depot account. · ...

  • Customer Service Rep

    6 days ago

    Only for registered members Parker Street, Gardner, MA

    You want the best job in the world And schedules that work with you, not against you? · ...

Jobs
>
Westborough