Operational Efficiency Manager - Louisville - KPMG US

Description

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Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Operational Efficiency Manager to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities

• Manage and improve team communications to ensure information is distributed clearly and consistently; translate complex operational data and insights into clear, concise, and compelling narratives for executive‑level presentations (PowerPoint or other formats), driving understanding and informed decision‑making.
• Track training progress in Digital Engineering and Operations (DEO), working with leadership to meet training requirements; create training programs focused on new processes, quality standards, and effective implementation of AI technologies.
• Execute ad‑hoc team projects and monitor outcomes for alignment with organizational objectives; monitor third‑party relationships, ensuring accuracy in billing, financial procedures, and project expenses through tracking and reconciliation.
• Direct initiatives aimed at streamlining processes across the DEO organization; identify and manage opportunities for process improvement from initial identification through implementation and gap closure.
• Apply AI technologies to develop and deploy solutions that improve workflows and operational efficiency; assess operational data to identify patterns, conduct root cause analysis, and find areas for further improvement.

Qualifications

• Minimum five years of recent experience in operational excellence and quality management, preferably within a technology‑driven environment.
• Master's degree from an accredited college or university is preferred; minimum of a Bachelor's degree from an accredited college or university in business, engineering, information technology, or a related field is required.
• Experience in agile methodologies and frameworks is preferred.
• Strong understanding of AI applications and experience in building and deploying AI agents.
• Proven track record in process improvement and efficiency optimization using technology solutions; excellent analytical skills with the ability to interpret complex data sets and draw actionable insights.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously; exceptional communication and leadership skills, with the capability to influence at all levels of the organization.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.
• Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

KPMG offers a comprehensive compensation and benefits package. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well‑being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found on the KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6835_9_25

KPMG is an equal‑opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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