Sr Cloud Delivery Eng - Herndon, United States - Deltek

Description

25-Apr-2024

Senior Cloud Delivery Engineer, Cognos

US Remote

9127BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career

Position Responsibilities

• Provide Cognos Business Intelligence/Analytics administration expertise in support of large, multi-tenant clusters.
• Troubleshooting Application and User Account problems as well as providing software fault diagnosis and proposed resolutions that pertains to the Cloud SaaS environment.
• Manage and support cloud applications.
• Satisfying application service requests.
• Executing SQL scripts provided by Support Services for troubleshooting data related issues.
• Adhering to a high standard in security protocol and procedures.
• Performing Deltek product hotfix deployments and installations/upgrades.
• Adding content to internal Knowledge base.
• Maintaining and auditing customer Instance inventory lists.
• Other duties as assigned.

Qualifications

• 5+ years supporting enterprise customer-facing software.
• 2+ years of experience administering large IBM Cognos Analytics (11.x) clusters, preferably multi-tenant.
• Report development experience is a plus, but not required for this role.
• 2+ years of experience with SQL script execution in SQLServer or Oracle.
• 2+ years experience as a system administrator.
• 1+ years experience as mentor\\trainer.
• Diverse range of technical and operational interests and capabilities, including Microsoft, Linux, Java/J2EE, PowerShell, Bash, SQL Server, Oracle, virtualization, monitoring.
• Experience with public cloud providers.
• Understanding of high availability and disaster recovery strategies.
• Experience with automated deployment technologies.
• Ability to work in high pressure, highly flexible environment against both short and long term requirements.
• Passionate about technology and solving application-focused problems.
• Deltek product knowledge a plus.
• Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.
• Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems.
• US Citizenship Required

Travel Requirements

No

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.