- Investigate and manage property claims including determining liability, gathering information, reviewing coverages, organizing appraisals, and settling claims.
- The role of Claim Adjuster contributes to the Claims Division objective of maintaining a leading position in customer service and collaborates with agencies to provide seamless claims service, particularly on less complex claims.
- You will conduct fieldwork handling homeowner property claims reporting to the Property Claim Manager. A company vehicle is supplied with this position.
- Offer is subject to the results of relevant background checks.
- Selectees must sign a non-disclosure agreement regarding proprietary information.
- This position does not offer employment sponsorship for visas related to specialty occupations.
- Candidates will be considered based on qualifications for an appropriate level of hiring.
Property Field Claims Adjuster - Duluth, United States - American Family Insurance
Description
Job Description
At American Family Insurance Claims Services (AFICS, Inc.), we are in the process of transforming our claims operations to prioritize the needs of our customers and safeguard their aspirations when they are most vulnerable. By leveraging our knowledge, technology, and innovative work approaches, we are redefining one of the largest industries in the United States, generating positive effects that empower our customers, communities, and organization to prosper. We are a team of solution finders who pose crucial inquiries and consistently address obstacles of all sizes. Together, we challenge the norms of the insurance realm.
Preferred candidates will have experience in property field adjusting, and candidates with experience in mitigation/construction project management are also welcome.
Position Compensation Range:
$55,000.00 - $90,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location.
Primary Accountabilities
• Investigate the origin and cause of claims by contacting relevant parties such as insureds, claimants, agents, attorneys, and adjusters.
• Handle both 1st party and 3rd party claims under various policy types and endorsements.
• Conduct on-site inspections, assess damages, and negotiate claims with involved parties.
• Interact with customers, make informed decisions, and close files as necessary.
• Interpret and apply policies, contracts, and coverages to assigned losses.
• Provide stakeholders with claim updates and information proactively.
Specialized Knowledge & Skills Requirements
• Demonstrated history of offering customer-oriented solutions and support.
• Experience in managing 1st and 3rd party, multi-line claims or equivalent.
• Experience handling moderately complex claims or equivalent.
• Comprehensive knowledge of casualty coverages and claim handling processes.
Licenses
• Requires a valid driver's license and a satisfactory driving record.
• Obtain any state-specific property casualty claims licensing as necessary.
Travel Requirements
• Up to 50% travel.
• Catastrophe duty up to 75% as needed.
Physical Requirements
• Ability to navigate various physical environments and lift objects up to 50 pounds.
• Willingness to work in varying conditions such as low/high temperatures, outdoor elements, and noisy environments.
Working Conditions
• Involves working in hazardous conditions, enclosed spaces, and locations outside a typical office setting.
The selected candidate(s) will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), affiliated with American Family Mutual Insurance Company, S.I.
This role offers a flexible work environment with a partial remote setup. While the majority of the work is from home, occasional in-person engagement activities like team meetings or training may require office visits.
We encourage all interested individuals to apply, as skills and experiences may transcend formal requirements. If you are passionate about our work, we welcome your application!
We provide a comprehensive benefits package focused on your physical, emotional, and financial well-being. This includes medical, dental, vision, and well-being benefits, a competitive 401(k) contribution, a pension plan, annual incentives, holidays, and paid time off. Additional benefits such as student loan repayment and paid-family leave are also available. Please note that benefits are not extended to interns and contingent workers.
We are dedicated to equal opportunities in employment and adhere to all relevant federal, state, and local laws regarding non-discrimination, harassment, and equal opportunity. Qualified applicants with criminal histories will be considered in compliance with applicable laws.
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