Fabricator (Customer Service) Direct hire - Maumee, United States - Express Employment Professionals Defunct
Description
Maumee, OH
Monday-Friday 8A-5P
$40,000 yearly
*This individual will be responsible for supporting both
internal and external quality issues, fabric selections, and fabric testing. This individual will also support fabric specific questions
such as application, cleaning standards, and other fabric needs as they arise
ESSENTIAL JOB RESPONSIBILITIES
Work with the Memo Approval team to develop/expand the internal and external fabric testing programs. Maintain records and
associated reports for fabric approvals, testing results, warranty issues, and expiration of memos for testing. Support root
cause corrective actions on fabric warranty issues
Manage COM memo approvals process to ensure completion in 48 hours
Track Incoming COM fabric orders, coordinate with production
Support and offer Graded-in fabric reselections for Out of Stock, delayed, or denied COMs or issues with Graded in Fabrics
Provide guidance to dealers, designers, and end users to down select fabrics based of specific criteria such as cleaning,
application & use, lamination requirements, and other required functionality
Develop and manage Workflow Process documents for fabrics with disclaimers, specials, or internal application process
notes. Create special care & maintenance sheets for fabrics that do not fall into the standard production process
Create and maintain internal fabric quality standards reference guides and associated documentation to support quality and
production