access services rep, fch - Menomonee Falls
1 month ago
Job summary
The Access Services Representative responds to incoming calls from both internal and external callers which may include but are not limited to patients visitors hospital staff clinic staff and physicians.Patient calls to the After Hours Answering Service are documented using an encounter in EPIC the electronic medical record.
After-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls are completed using the SPOK directory.
Assistance is also provided to other work groups as needed. Assists in orienting and training new and existing employees. Other duties as assigned.Job description
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