Field Engineer - Boston, MA, United States - BuildSubmarines

Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.

Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key.

Applying your communication skills, creativity and can-do attitude is essential.

The ability to help with solving customer problems and a commitment to deliver the highest-level of customer service is how you will build customer success.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Agilent instrument and software solutions.

Installs and optimizes hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Train other field engineers and customers in the solutions


Job Requirement:
Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.

These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Bachelors, Masters or PhD degree within the science field e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar highly preferred; may consider applicants with an equivalent combination of education, training and experience
~8+ years of experience with expertise working with GC and GCMS analytical instrumentation, ideally including repair, maintenance and/or troubleshooting
~ Strong customer relationship building skills are essential
~ Ability to travel 50% of the time
~ We value diversity at all levels. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact
Option to Work Remote
Travel Required
Shift