- Perform repairs and maintenance for assigned area such as the interior/exterior of buildings, hotel suites, laundry facilities, kitchen equipment, lighting, heating, air conditioning (HVAC), ventilation and water treatment systems and swimming pool.
- Carry out regular maintenance to each of the Guest Rooms and record action taken in work order system (HotSOS)
- The maintenance carried out, will involve all aspects i.e.: carpentry, plumbing, minor electrical repairs, minor decoration, telephone, audio visual, filter cleaning, tiling and any other repairs, which are required, to maintain the rooms, to a high standard.
- Report all unsafe conditions or malfunctioning equipment to supervisor
- Secured all inventory and assets of hotel, this includes but not limited to tools, equipment's, furniture, televisions, telephones etc.
- Responsible of ensure inventory is up to par as per department and hotel policy and procedures. Inform management of any shortages or low inventory.
- Reporting to the Maintenance Office, any work, immediately, this may require the involvement, of a specialist sub-contractor.
- Respond in a prompt manner to all guest questions, complaints and/or requests to ensure guest satisfaction.
- Communicate daily with Reception and Housekeeping, to obtain rooms availability, to minimize any guest inconvenience and maximize productivity.
- Communicate daily with the Maintenance Office, to avoid duplicate visits to rooms, by other Maintenance Staff.
- All record keeping must be neat, legible, filed in chronological order and be available for inspection.
- Ensure any work undertaken, can be complete, the same day, so the room is saleable.
- Refurbish furniture and fixtures within guest suites such as cabinets, tables, chairs, doors, counters. Paint and finish furniture and fixtures in guest suites if needed.
- If a room is found to be in a condition, which would prevent it being sold, this must be reported, immediately, to Housekeeping and Reception Managers.
- To respect any confidential information received regarding guests, staff and management.
- Anticipate guests' needs, respond promptly and acknowledge guests even when busy.
- Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
- Be up-to-date with all Hotel features and local attractions/activities to respond accurately to any guest inquiry.
- May perform other duties as needed.
- Ability to diagnose HVAC problems to determine if issue can be resolved before onsite HVAC tech is available.
- Know your work schedule and follow it with a high degree of reliability.
- Promote and apply teamwork skills at all times.
- Maintain a clean, neat, and orderly work area.
- Utilize protective equipment, when applicable.
- Promote the hotel through goodwill, courtesy, and a positive attitude.
- Continue to learn and grow in your position.
- Comply with hotel policies, procedures, uniform and grooming standards.
- Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
- Must be able to read, write and speak English. Other languages preferred.
- Ability to understand guests' service needs.
- Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
- Ability to focus on details.
- Ability to work cohesively with co-workers as part of a team.
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Maintenance Technician - Celebration, United States - Melia Orlando Suite Hotel
Description
Job Description
Job DescriptionMaintenance Technician
Meliá Orlando Celebration Hotel
Celebration, Florida
"The world is yours with Meliá"
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
In a company as large as your world, all that is missing is YOU.
Essential Duties:
General Duties:
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V
Minimum Requirements:
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.
