Recert Specialist - Anderson, United States - NHE, Inc.

Description

Job Description

Recert Specialist

Location: Belton Woods - Anderson, SC

Summary

Responsible for the efficient operation of the assigned community under the direction of the Community Manager. Assists in the completion and monitoring HUD Tax Credit Move in and recertification files. Primarily responsible for ensuring the successful leasing of apartments by adhering to community policies and procedures during the application process (e.g. qualifying potential residents, verifying applications and income etc.). Assist Community Manager with special projects, administrative tasks, and other related work. This position does not supervise any staff except when circumstances arise and Community Manager or Assistant Community Manager are out, in that instance then would supervise Maintenance Technician and any other onsite staff. Must be flexible and able to work varied schedule, including weekends and some holidays.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Fiscal accountability
  • Assists with all applicable deposits, rents, other fees and ancillary revenues are collected and deposited.
  • Development, implementation, and monitoring of assets
  • Monitors occupancy to ensure property always maintains 100% occupancy.
  • Must keep waiting list active, first two applicants should be current and ready for move in should notice be given.
  • Inspects maintenance repairs and available units for readiness prior to move in
  • Inspects recently vacated units to assess needed repairs, replacements, and resident charges.
• Personnel Management
  • Promote staff harmony through support, effective leadership and positive examples.
  • Maintain compliance with company policies, procedures, and industry regulations (i.e., HUD, IRS, OME, HTF, RD, Fair Housing, OSHA, Safety, etc.)
  • Reviews weekly file tracking report for Belton and ensures Community Manager is kept up to date on any issues.
  • Reports concerns regarding property to Community Manager
  • Track and monitor all new move ins to ensure that the 90 EIV income reports are pull for all new move ins and documented efforts are filed as required.
  • Other duties may be assigned by the Community Manager and Regional Property Manager.
• External and internal client/customer relations
  • Handle and resolve current/former resident situations through established company guidelines and practices on a timely basis.
  • Resolves resident/applicant concerns and matters at a high level of customer service and satisfaction.
• Regulatory Compliance
  • Conduct application interviews and paperwork with potential residents of community for move in
  • Conduct certification interviews and paperwork with residents of community for annual and interim certifications when requested.
  • Complete all move ins/outs/recertifications/Interims etc. as required by HUD, IRS and NHE guidelines.
  • Compiles and submits files for approval to 3rd party or NHE compliance in a thorough and timely manner.
  • Monitors/Maintains regulatory compliance with company policies, procedures and industry regulations on behalf of owner/agent with appropriate regulations (i.e., HUD, LIHTC, HOME, HTF, RD, PBV, HCV, PH).
  • Assist in ensuring property is adhering to their specific program types regulations
  • Uploads files to NHE Compliance and Emphasize software to SC State Housing after move in or certification
  • Assists in the implementation of any new or updated governmental rules and procedures and standard operating manuals
  • Completes/Compiles Third Party/Bank/State/Syndicator/GP monthly/quarterly/annual compliance reports
  • Assists in preparation and participation in any regulatory management/physical inspections and any other onsite inspections with lender, insurance, owner, etc. when needed
  • Assists Community Manager in preparation of packages for HOME and State Housing audits prior to sending to the state
• Administrative Duties
  • Handle all correspondence, including confidential materials, in a professional and expedient manner.
  • Assist with organizing meetings with applicants and residents for move in, annual and interim certifications.
  • Maintain on a daily basis any/all spreadsheets' assignment as directed
  • Other duties may be assigned
  • Set up and maintain accurate files and records
• Attendance is an essential job function.
• Attends and participates in industry and NHE's training programs as required.
• Performs the tasks of subordinate associates as needed, including leasing units and making units ready for leasing.
• Responsible for other assignments as needed and directed by senior management.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by your management team.

II. KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication and interpersonal skills, both verbal and written.
• Strong tenant file comprehension and organizational skills a must.
• Advanced organizational skills.
• Ability to direct others to achieve company goals.
• Ability to handle multiple tasks and prioritize duties and responsibilities.
• Ability to problem solve
• Ability to work with little direction maintaining confidentiality and professionalism.
• Be a team player
• Excellent interpersonal and communications skills.
• Ability to establish strong interpersonal relationships with team members.
• Professional demeanour.
• Must have excellent people and math skills.

III. SUPERVISORY RESPONSIBILITIES
None

IV. QUALIFICATIONS

• 2 years' experience in HUD, Rural Development, LIHTC and/or HOME program preferred
• Housing Credit Certified Professional Designation (HCCP) certification preferred
• Knowledge of apartment management laws and regulations, federal, state, and local.
• Must have a valid driver's license or means of immediate transportation to attend meetings, events and daily activities

V. EDUCATIONAL AND/OR EXPERIENCE
High School Diploma preferred but not required. Must have training or experience in basic computer use, including common applications such as Microsoft Word and Excel as well as experience with web-based software used in apartment management (Yardi Voyager, Popcard, Payscan, Rent Café preferred). Other related experience or equivalent education may be substituted.

VI. LANGUAGE/MATHEMATICAL/REASONING ABILITY
Ability to generate reports, business correspondence. Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Should be able to compute rate, ratio and percent. Must be able to apply common sense understanding and carry out instructions furnished written and verbally.

VII. PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

VIII. WORKING CONDITIONS AND ENVIRONMENT
While performing the duties of this job, the employee primarily works indoors from NHE, Inc. managed on-site property office. The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities. The noise level in the work environment is usually moderate.

IX. POLICIES AND PROCEDURES
The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

BENEFITS

All full-time employees are eligible to participate in our benefits program. NHE offers:

• 100% Employer Paid (Employee Only):
  • Health Insurance (HDHP)
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Group Life Insurance
• PPO Health Insurance Plan offered
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE