Operational Support Center Shift Supervisor - Annapolis Junction
1 month ago
A IT Operational Support Center Shift Supervisor is sought to provide expertise to a federal client in support of their mission critical systems.+
Responsibilities
- Provide Tier 2 IT Support services for a mission critical platform
- Supervise the assessment and categorization of incoming support requests to determine the appropriate level of support required
- Log, track, and manage incidents and service requests using the organization's ticketing system, ensuring timely resolution and communication with end-users
Skills
- Tier 1 Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
Job description
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