Service Assurance Analyst - Atlanta, GA

Only for registered members Atlanta, GA, United States

3 days ago

Job Summary:

Responsible for monitoring and triage of IT Operations infrastructure applications services within the operations production environment including hardware software application layer database management systems network and security support tools monitors maintains production systems to ensure integrity performance accessibility recovery of service analyses optimizes system services monitoring notifies alerts through monitoring tools inbound calls performs procedures assessing troubleshooting issues this position may provide support larger complex projects assignments ensures all issues communicated promptly accurately appropriate people monitors tracks Service Level Agreements SLA met monitors tracks necessary components IT NOC key facility components Duke Drive Technology Center perform issue triage following pre-defined operational procedures responding alarms working together department personnel team ensuring customers external internal have all service needs met collect validate CMDB information assigned escalation corrections review provide reports existing procedures IT NOC identify outdated incomplete operational procedures maintain Six Sigma level problem resolution pro-active action data network elements attention trouble change ticket generation escalation submission outage notifications create update documentation procedures applications services monitored by IT NOC track analyze report incidents outage conditions assistance Post Incident Review generation post mortem documentation escalated events escalate issues on call SME existing documentation inadequate resolving alert defined timeframes meet exceed SLAs develop tracking metrics chronic issues issue trending root cause analysis patching code push planning as needed must available night weekend shift work possible on call rotations travel business needs any other assigned tasks required supporting success IT NOC demonstrate initiative determination improving operations in IT Noc

Job description

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Service Assurance Analyst - Atlanta, GA

Job Summary:

Job description

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