Director, Provider Relations - New York, United States - HealthFirst

Description

The Director of Strategic Account Management reports to the Vice President of Strategic Account Management and leads account management team(s) to develop and maximize improved alignment with hospital partners to drive membership growth, and improve the quality of member health outcomes and access to care.

The Director will support the Vice President of Strategic Account Management as a primary point of contact and interface between Healthfirst and designated hospital systems, including sponsor hospitals, with the objective of providing exceptional engagement experience.

The Director is responsible for the engagement and performance of designated partner hospitals on initiatives that include risk sharing, member attribution, and quality. The Director will support the development and implementation of Annual Strategic Action Plans for each designated hospital account.

This role will support enterprise growth and requires executive presence, an enterprise mindset, and the ability to lead cross-functional, matrixed, and high-performing teams.

• Support as Strategic Development Lead with each (3-4) hospital sponsor and key network partners
• Manage account managers and team to drive improvement in quality outcomes, growth, performance and aligned communications
• Support development and implementation of Annual Strategic Action Plan with each assigned hospital partner (identify growth opportunities, support strategic objectives and business planning of each sponsor hospital, manage performance, and streamline communications to maximize value and deliver strong financial results).
• Develop implementation timeline and leads execution of Annual Strategic Action Plan to ensure support and success across priority initiatives.
• Provide recommendation to identify and lead system capability requirements for additional tools and resources to expand and improve account management, and potential investment requirements
• Coordinate communication and data flow between Healthfirst and sponsor hospitals and network partners
• Strong understanding of Healthfirst risk model and of New York healthcare market

Minimum Requirements:

• A minimum of five to ten years of experience in the healthcare industry
• Ability to coalesce various internal stakeholders departments and functions
• Exceptional influencing and problem solving skills to align key external leaders to a new operating model
• Demonstrated ability to manage complexity and ambiguity
• Experience creating dashboards, reporting metrics, synthesizing and delivering key information through organizations
• Strong written and verbal communication skills, as well as the ability to effectively present ideas and build consensus with stakeholders
• Excellent presentation skills with experience presenting to executive audiences
• Strong knowledge of healthcare regulations and compliance
• Ability to drive effective change
• Experience managing large cross-functional and matrixed teams

Preferred Qualifications:

• Bachelor's and Master's degrees in healthcare administration, public health, business, economics, or another related field
• Experience with Change Management approaches
• Experience in a hospital engagement role with large hospital systems

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not , or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $176,525 - $225,080
• All Other Locations (within approved locations): $121,400 - $185,725

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.