Trust & Safety Assistant Manager - Port Saint Lucie - Teleperformance USA

    Teleperformance USA
    Teleperformance USA Port Saint Lucie

    3 days ago

    Full time
    Description

    Trust & Safety Assistant Manager

    Teleperformance USA seeks an experienced Trust & Safety Assistant Manager to join our team.

    • Manage overall operations & projects within the client Trust & Safety team:
    • Supervise Team Leads in Driving Performance:
    The selected candidate will manage daily operations with focus analytics coaching recognition performance management.
    Conduct governance meetings including daily weekly monthly quarterly submissions reports advance interact regularly clients share updates operational project review collaborate process owners training quality managers best practices drive higher results efficiency create maintain trustworthy relationships client POCs update latest innovations operations outsourcing landscape review drive innovation continuous improvement managed projects generating targeted revenue profits ensuring exceptional operational performance overachieving contractual noncontractual targets KPIs work together support departments maximize project's results data driven mindset make data driven decisions ensure exceptional scores KSAT ESAT promote operational efficiency providing regular feedback metrics localteam strong leadership skills technology social media savvy owning managing financials budgets Gross Margins EBIT P&L preparing leading QBRMBRs partner drafting reviewing SOWS proven ability work member independently logical thinking self learning creative mind multiple projects prioritize efficiently resolve competing priorities demonstrated risk management cognitive adapt learn new processes concepts skills business focus products Microsoft Office Gmail Calendar Drive Docs etc Process Excellence Collaboration Communication Emotional Intelligence Open Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy be part TP family provide environment employees feel valued inspired supported bringing selves work every day believe happy healthy productive creative engaged workplace conducive happiness healthy balance surrounded people positive supportive challenging creating culture inclusion diversity everyone welcome valued TP Equal Opportunity Employer

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