Customer Support Services Agent - Itasca, IL, United States - Canon Solutions America, Inc.

Description

Customer Service Representative I


Type:
Full-Time

# Customer Service/Support

Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers.

Must be able to handle level 1 call types.

builds sustainable relationships and trust with customer accounts through open and interactive communication.

• Documents customer complaints and provides appropriate solutions and alternatives within the time limits; Keeps records of customer interactions, processes customer accounts and files documents.
• Follows communication procedures, guidelines and policies.
• Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.

Requires strong phone contact handling skills and active listening.

• Works in a call center environment.

About our Company - Canon Solutions America, Inc.

empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.

With unwavering dedication to promote professional innovation, Canon Solutions America, Inc.

helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.