Customer Support Specialist - USA
2 days ago
Job description
About Juniper Square
Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you.
Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.
About your role
Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team Zoom calls? If so, we want you to join our team as a Customer Support Specialist at Juniper Square. As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software. You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences. Seeking individuals available to work Monday through Friday, from 9:00 AM to 6:00 PM PT.
We believe in creating a culture of continuous learning and growth, where you can develop your communication, problem-solving, and project management skills. If you're considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.
What you'll do
Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
Advocate by sharing customer feedback to inform product development and software improvements
Contribute towards cross-functional initiatives and strategic projects
Develop and refine internal documentation, processes, and procedures
Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise
Qualifications
Bachelor's degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
2+ years of professional experience in relevant setting
Excellent written and verbal communication skills
Demonstrate assertiveness and perseverance when resolving customer requests
Team-first attitude, high level of empathy, and passion for helping others
Strong troubleshooting, problem-solving, and analytical ability
Excellent time management and organizational skills
Strong technical aptitude and a desire to learn and develop new skills
At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don't meet all the qualifications.
Compensation
Compensation for this position includes a base salary and a variety of benefits. The U.S. base salary range for this role is $60,000 - $70,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Benefits include:
Health, dental, and vision care for you and your family
Life insurance and disability coverage
Mental wellness coverage
Fertility and growing family support
Flex Time Off in addition to company-paid holidays
Paid family leave, medical leave, and bereavement leave policies
401k retirement savings plan
Healthcare FSA and commuter benefits programs
Allowance to customize your work and technology setup at home
Annual professional development stipend
Your recruiter can provide additional details about compensation and benefits.
#LI-Remote
Similar jobs
We're a fast-growing tech startup on a mission to revolutionize · fundraising through the power of AI and machine learning.We're looking for a Support Specialist to deliver exceptional customer experiences while helping build and mature a best-in-class support function, · This r ...
1 month ago
The IT Support Specialist serves as an integral member of the IT team. This position serves as the primary point of contact for remote tier 1 and 2 technical support. · ...
3 weeks ago
We're seeking a dynamic, collaborative professional who thrives in a fast-paced, startup-style environment. The ideal candidate is just as comfortable engaging with people as they are analyzing client data to inform strategic decisions. · ...
1 month ago
Fives Landis Corp is actively seeking IT Support Specialist to join its team in Hagerstown Maryland. · At Fives we are all driven by a common calling to prove that industry can do it We work together daily to make industry an answer to all of the major technological environmental ...
1 week ago
+The IT Support Specialist is responsible for providing technical support to both remote and onsite users. · This role includes deploying and maintaining hardware and software. · ...
1 month ago
About Us · We're a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Our autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort—turnin ...
3 days ago
About Nsight Health · Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled ...
1 day ago
+Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). · +Manage and respond to incoming support tickets in Hubspot. · Manage an inbox and correspond promptly and profes ...
1 month ago
The IT Support Specialist is responsible for the maintenance of internal IT systems and end-user devices. The role requires knowledge of Linux system operations and Windows/Mac operating systems. · Maintenance of company's internal IT systems. · Manage and maintain back-end syste ...
1 week ago
Accelera Solutions is seeking a Deskside support Engineer with a minimum of 7 years of experience providing desk side support. · The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced enviro ...
1 week ago
Join Cleveland Clinic's Main Campus where research and surgery are advanced... · ...
5 days ago
:Job Summary · HMIS Support Specialists will primarily interact with administrators and IT professionals at partner organizations to ensure their success using the CaseWorthy software platforms. This position will work closely with CaseWorthy teams, HMIS Lead staff, and members o ...
2 days ago
The Peer Recovery Support Specialist will provide Recovery Coaching to patients struggling with mental health and substance use disorders. · ...
6 days ago
The Marketing Support Specialist travels full-time to activate brands. · ...
4 weeks ago
Application Deadline: Feb. 28, 2026 · United States · Remote · Hourly salary: $37 · Job Description · The Business Support Specialist analyzes and researches system, account, and loan issues, resolving discrepancies and communicating outcomes to ensure accuracy and compliance. T ...
3 days ago
Bridgestone HosePower, LLC es la empresa líder en venta y servicio de hidráulica e industria. Buscamos un especialista en ventas apoyo para asistir a nuestro equipo de ventas. · ...
1 month ago
We are seeking a highly organized and detail-oriented CBO Support Specialist to join our team. The ideal candidate will have experience in healthcare administration and strong organizational skills. · Maintaining and updating billing systems. · Conducting audits and preparing rep ...
1 month ago
We're hiring a Product Support Specialist in North America. You will spend a lot of time working directly with customers. Ashby's product encompasses a wide breadth, and is quite complex. · You'll Also Spend Time On Projects That Make The Work That We Do Better. · Absorbing and s ...
1 month ago
· At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents po ...
3 days ago
The Implementation Support Specialist is responsible for providing technical assistance and implementation support to Parents as Teachers affiliates across the United States. · ...
3 weeks ago
We are looking for a dependable and detail‑oriented Appointment Support Specialist to assist with scheduling, · client communication, · and administrative coordination.Schedule appointments in the company's system · Communicate with clients to gather required information before a ...
2 weeks ago