Customer Service Representative - Cincinnati
1 day ago
Job description
Customer Service RepresentativeLocation:
Cincinatti, OH
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time.
In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction.
This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key ResponsibilitiesGreet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and escalate issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow-up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem-solving and empathy
Basic computer and data-entry skills
Strong time-management and reliability — consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full-time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team-oriented environment
Who Thrives in This Role
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers.
You will succeed if you're energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills:
calm demeanor,persuasive conversation,basic computer proficiency,customer,ownership,customer service,problem-solving,problem-solving skills,customer relationship management (crm),adaptability,sales skills,customer relationship management,relationship building,team collaboration,computer skills,tech-savvy,persuasion,relationship-building,excellent communication skills,communication skills,email communication,basic,computer proficiency,crm navigation,organizational skills,sales orientation,organizing operations,active listening,listening skills,persuasive conversations,crm software,teamwork,customer service skills,customer interaction,technical troubleshooting,troubleshooting,crm systems,customer engagement,collaborative teamwork,basic computer skills,crm proficiency,communication,problem solving,organization,time management,collaboration,solution-oriented demeanor,product knowledge,interpersonal skills,sales,email,technology navigation,listening,tech-savviness
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