Customer Service Representative - Durham
18 hours ago

Job description
Receives, processes, and follows up on customer orders in SAP and provide a response to external and internal customer inquiries.
Internal customers such as the sales team, planning, logistics, credit, controlling, marketing and quality.Verifies order parameters such as availability, specifications, pricing, delivery options, etc..., and directly initiates the necessary actions required to resolve any differences between the customer's requirements and BASF's ability to satisfy them
Prepares reports and maintains key business tracking information during the season.
Process Non-Conformance in SAP. Tracks complaints and identifies opportunities for corrective and preventive actions.
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