Director of Operations- Western Region - Springfield, United States - State of Massachusetts

Description

The*Department of Youth Services (DYS*), under Massachusetts General Laws, Chapters 18A, 119, and 120, is the juvenile justice agency of the Commonwealth of Massachusetts.

The Department's mission is to protect the public and prevent crime by promoting positive change in the lives of youth committed to DYS care and custody and by partnering with communities, families, government, and provider agencies toward this end.

The Department accomplishes its mission through interventions that build knowledge, develop skills, and promote positive change in the behavior of the youth in DYS care and custody.

The goal of DYS is to focus on youths' gradual reintegration back to the community as productive citizens.

DYS works in partnership with provider agencies, law enforcement and school officials, families, communities, and others to ensure that the services provided are effective and that they create pathways to success for the young men and women in DYS care and custody.

By working in close collaboration with these entities, DYS can continue to help make communities better and safer places.

The Department of Youth Services has undertaken several program and management restructuring initiatives with the overarching goal of increasing the level of efficiency and effectiveness of Department programs and services.

The primary responsibility of the Regional Director of Operations (RDO) is to manage and provide effective oversight of the delivery of treatment services to delinquent youths and youths on a pre-trial status while ensuring the efficient operation of its facilities and contracted programming.

The RDO is responsible for the day-to-day management of the activities of the Regional Director of Residential Services, the Regional Director of Community Services, the Regional Clinical Coordinator, the Regional Fiscal Director, the Director of Placement Services, and thus the oversight of the delivery of detention and treatment services, including hardware and staff secure treatment, community re-entry, foster care, and independent living.

The RDO ensures that youths are appropriately placed in the continuum of care and that programs (both state and provider- and provider-operated) are functioning effectively and delivering treatment services to DYS youths.

The RDO oversees the procurement of services and goods for the Regional Office and all fiscal-related matters, including encumbering and managing the regional allocation of funds and the payment of all vendor invoices and vouchers through the supervision of the Fiscal Director.

Further, the RDO is responsible for developing, in conjunction with the Regional Director, the budget for the Regional Office and oversees the compilation of financial data and reports.

In the absence of the Regional Director, the RDO is responsible for the smooth and efficient operation of all activities and functions in the Regional Office and for exercising an efficient system of control for policy and program development, coordination, monitoring, evaluation and accountability and ensures that all program policy and development and service provision processes function effectively to support the accomplishment of the Department's mission to work in partnership with communities, families, government and provider agencies to achieve the goal of protecting the public and preventing crime by promoting positive change in the youths committed to DYS care.

The accomplishment of the Department of Youth Services' mission and vision to promote positive change in the lives of youths committed to DYS care and custody and to provide leadership, information, and expertise to ensure a range of high-quality services to youths and their families depends in large part on the fulfillment of the responsibilities of this position.

Strong management skills are required in this position. Daily decisions are made that directly affect public safety and client safety.

The Regional Director of Operations is responsible for state staff and their ability to manage crises, major disturbances, mental health medication management, and suicide prevention.

The RDO is the chair of the regional client classification system.

Classification decisions on the readiness for release of sexually dangerous persons and sex offenders, as well as violent offenders, are a regular responsibility.

Capital management of all state facilities, as well as their operation, repair, and maintenance, is a significant duty. The hiring and training of staff to perform these functions is an ongoing major function.

The Regional Director of Operations also plays a vital role in overseeing the region's JDAI (Juvenile Detention Alternatives Initiative) work and collaborations with local stakeholders.

*_Duties and Responsibilities (these duties are a general summary and not all inclusive):_* * The Director of Operations assists the Regional Director in the ongoing operation and administration of the Western Regional Office.

* Assists the Regional Director in the daily operation of the DYS Regional Office.

* Directly supervises the Director of Residential Services, Regional Clinical Coordinator, Director of Community Services, Director of Placement Services, and Regional Fiscal Director.

* Oversees compliance with all licensing standards. * Oversees the client continuum of care in the Western Region. * Provide oversight assistance to all facility renovation and construction projects. * Directly oversees the client classification process for the Western Region. * Serves on DYS statewide and local committees as directed by the Regional Director.

* Oversees the Sexual Offenders Registration process, Youthful Offenders DNA process, and other mandates/statutes as directed by the Regional Director.

* Oversees employee compliance with DYS policy and procedures. * Serves as the Labor Relations liaison for the region. * Assists the managers in the hiring/promoting/staffing/professional development of their residential programs/and district offices. * Assists the managers in developing staff and corrective/disciplinary action in conjunction with the Human Resources Department. * Conducted and delegated internal investigations as needed or assigned by the Regional Director. * Oversees compliance with provider contracts and meets with provider executive staff regarding contractual obligations. * Performs other duties and assignments as directed by the Regional Director. * Under the direction of the Regional Director, supervises managers and any other specialty positions as assigned.

* Evaluate the quality and effectiveness of the work and ensure fair and equitable practices for all youth and families.

* Helps to develop comprehensive quality assurance programs within the regional office including participation in centralized initiatives. * Collaborates with other state agencies and community organizations in the shared provision of services to clients. * Oversees the development, monitoring, and evaluation of the local system of care. * Under the direction of the Regional Director, supervises managers and any other specialty positions as assigned. * Evaluate the quality and effectiveness of the work. * Helps develop comprehensive quality assurance programs within the regional office, including participation in centralized initiatives. * Collaborates with other state agencies and community organizations in the shared provision of services to clients. * Ensures accurate data collection and effectively evaluates data as a part of decision-making. * Oversees the development, monitoring, and evaluation of the local system of care. *Preferred Qualifications:* * Excellent verbal and written communication skills. * Demonstrated experience in juvenile justice history, philosophy, and practice for the care and custody of juvenile offenders. * Experience with services, programs, regulations, and policies for juveniles committed to DYS. * Capacity to manage a diverse workforce, including bargaining unit environment; ability to embrace diversity as a strategic advantage. * Passion and commitment to establish and develop evidence-based programming for committed youth.

* Knowledge of the principles and practices of operations and project management, including coordination, communication, prioritization, troubleshooting, adherence to budget, and completion of goals.

* Ability to establish standards, valuation program, performance management, quality improvement, and investigatory processes.

* Critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

* Ability to lead, inspire and empower staff demonstrating confidence and leadership presence. * Proficient usage of Microsoft Office products including Word, Excel, and Outlook. *Additional Information* * Employment is contingent on a Criminal Offense Records Information (CORI)

Check. * Minimum Age Requirement: 21 years of age. * Candidate must be flexible and have reliable transportation.

* /*Please note that salaries for management positions are determined according to the provisions of MGL Chapter 30, Sections 45 and 46C, and by policies outlined in the Commonwealth of Massachusetts Salary Administration for Managers, Confidential, and Unclassified Employees (also known as the "Grey Book").

/ *Working Hours:

• 8:45 a.m. - 5:00 p.m. (Monday through Friday) Days Off:Saturday & Sunday (Must be flexible, may be required to work some evenings & Saturdays as well as on-call responsibilities). _Pre- Employment Requirements:_
• The final Candidate must pass a pre-employment screening, which includes 1) Drug Screening, 2) Psychological Screening, and 3) Medical Examination. 4) Physical Abilities Test (PAT) for direct care positions. If you would like more information, please log on to the DYS website, , to access detailed information on the Pre-Employment process. A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services before the candidate is hired. For more information, please visit. and click on "Information for Job Applicants." Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form
• For questions, please contact the Office of Human Resources at and select option #4.

MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below


Substitutions:
I.

A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

_*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.

We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards *Title 101 CMR "Regulation")*requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza. *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

• The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.

  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job:


Community and Social Services Organization:
Department of Youth Services*
Title: *Director of Operations- Western Region*
Location: *Massachusetts-Springfield-280 Tinkham Road*
Requisition ID: *240003G9*