Service Delivery Technician II - Aurora
1 month ago

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The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients.The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.
Essential Functions: br Respond to and open tickets for all incoming calls,e-mail and alerts generated from monitoring platform
Maintain proper escalation procedures
Evaluate
Communicate
Job description
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