- Triages and manages incoming patient and healthcare calls; processes and guides patients through the program; and relays information to Pharmacists and other team members to keep them informed. Process is tracked.
- Provides excellent service to internal and external customers. Demonstrates empathetic, helpful, and courteous behavior to all customers. Exhibits ability to express appreciation of the customer's unique needs.
- Maintains patient charts/and files including but not limited to scanning discharged charts of discharged patients, filing charts, and pulling charts to support clinic workflows.
- Maintains working knowledge of all departmental processes including insurance verification and authorization. Knows accurate information for the required criteria for each individualized insurance plan to meet requirements and avoid patient denials for care.
- Responsible for coverage and/or assistance to Referral Specialist and/or Clinical Tech l and their essential job functions.
- Consistently handles calls proportionally to time allotment and clinic staffing schedule. Returns phone messages in a timely manner.
- Assists the clinic in providing clerical and logistical support to all staff.
- Responsible for scheduling and coordination of patient appointments and for maintaining scheduling templates in EPIC.
- Assists adding data and tracking audit tools as requested. May also assist with staff scheduling as requested.
- Relocation assistance available for qualified candidates
- Full comprehensive medical, dental, and vision plans
- Basic and voluntary life insurance
- Short and long-term disability
- Live Well Wellness Program
- Employee Assistance Program (EAP)
- 401(K) retirement plan with employer contributions.
- Generous paid time off (PTO) accrual and holiday pay
- Onsite fitness center with 24/7 badge access
- Education assistance program
- Public service loan forgiveness (PSLF) eligible employer
- Food and drink discounts in the cafeteria.
- Impressive discounts offered by Nike, Adidas, Carhartt and others.
- Requires ONE of the following to be considered for hire: CNA certification, Medical assistant, clinical tech, or unit clerk EMT B certification, Enrolled in an accredited nursing school with completion of a minimum of one (1) year, Previous experience as an ED Tech or in a comparable role (i.e. CMA, UAP).
- Minimum one (1) year experience working in a medical environment as a medical assistant, CNA, Clinical tech or like experience with preferred experience in acute care, ambulatory care, emergency care or Emergency Medical Service setting.
- Strong preference with insurance pre-authorization, billing, coding and patient scheduling.
- Demonstrates ability to accept a variety of patient care and unit maintenance assignments.
- Recognizes limitation according job description, training, and proven competencies; Demonstrates dedication to strong interpersonal communication skills with co-workers and patients exercising tact and sound judgement.
- Demonstrates working effectively and professionally with physicians, nurses and other hospital employees.
- Demonstrates interacting professionally and compassionately with patients and their families.
- Requires self-direction and the ability to exercise judgment in promptly prioritizing and completing tasks with accuracy.
- Demonstrates knowledge and ability to apply age-specific principles of growth and development and life stages to meet all patient populations.
- Ability to maintain a calm demeanor while working in a fast-paced atmosphere of conflicting demands.
Clinical Tech II - Salem, United States - Salem Health
Description
Location Site: Salem Hospital Main Campus
Department: SH Medication Mgmt Clinic
Position Type: Full Time
Start Time: 7:30
Pioneering healthcare since 1896, Salem Health is a top workplace offering market-leading pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.
As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.
We invite you to learn more about our wonderful community: There's something about Salem, Oregon
Your Role With Us:
Total Rewards Offerings:
Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.
Background/Expertise:
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact