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Langhorne

    Guest Relations Representative - Langhorne, United States - SeaWorld Parks & Entertainment

    SeaWorld Parks & Entertainment
    SeaWorld Parks & Entertainment Langhorne, United States

    3 weeks ago

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    Description

    Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today

    What you get to do:
    As a Guest Arrival Ambassador in Guest Relations and/or the Welcome Center, you will be assisting our guests at the guest relations windows with redemption of season passes, as well as reconciling any guest issues or concerns. You will:

    • Present a welcoming experience to guests while promoting company products, providing park information, and solving guest concerns
    • Consistently interact with guests while maintaining a professional demeanor and providing exceptional guest service
    • Work to resolve complex guest concerns seeking a win-win solution within company guidelines and strategic objectives. Handle guest concerns (complaints, compliments, lost & found, EZpay)
    • Process Season Passes, tickets, and upgrades
    • Sell, process, and enter reservations for Dining, Magic Queue, and Special Events
    • Communicate with other departments and locations to ensure guest satisfaction
    • Answer general park information and sales product questions
    • Performing the duties of the Guest Arrival Ambassador; will still occasionally be required to work at the Turnstiles or in Parking
    What it takes to succeed:
    • Preferred proficiency in Online Order Management and/or Point of Sale systems
    • A passion for customer service
    • Excellent multi-tasking and time management skills
    • Outstanding communication abilities; Active listener with the ability to anticipate guests' needs
    • Ability to promote and ensure a safe and secure environment
    • Flexibility to perform varied duties
    What else is important:
    • At least 16 years of age
    • High School Diploma preferred
    • No significant performance deficiencies within a 1 year period
    • Must be able to lift, push, pull and/or carry up to 50 lbs
    • Position engages in extensive walking and standing throughout entire work shift
    • Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
    • Perform cleaning duties, including use of cleaning chemicals
    • Must be willing to comply with all SEA grooming guidelines and employment standards
    • Must be able to work indoors and outdoors, in varying weather, to include extreme heat and extreme cold
    • Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
    • Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
    • Ability to successfully complete all legal, company and department training requirements within established timelines
    The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
    • FREE park admission
    • Discounts on park admission tickets and passes for family and friends
    • Park discounts on food, merchandise, etc.
    • Scholarship opportunities
    • Exclusive employee events and giveaways
    EEO Employer:

    SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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