-
Help Desk Support Technician
2 days ago
Twinn Intelligence Group Falls Church, United StatesTwinn is seeking a seasoned Help Desk Support Tech to join their team in the Tyson's Corner area of Virginia. · Work schedule: M-F, 10am - 6pm. · *** TS/SCI w Poly needed to begin work.*** · Experience providing Tier 1 and Tier 2 IT support on IT secure and unsecure systems and n ...
-
Help Desk Technician
3 weeks ago
Marathon TS Falls Church, United StatesMarathon TS is seeking a Help Desk Technician to support a federal client in Falls Church, VA. · Responsibilities: · nswer calls coming into the Tier 1 Help Desk by the third ring. · Create a customer incident in Remedy, the call tracking software for every call answered. · bi ...
-
Help Desk Technician
3 weeks ago
IntelliDyne Jobs for Veterans Falls Church, United StatesHelp Desk Technician - Tier 1 · Clearance: Active DOD Position of Trust level Security Clearance required. · Status: Non-Exempt · Location: Onsite · Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring. · Create a customer incident in Remedy, the ...
-
Help Desk Technician
1 week ago
NuAxis Innovations Falls Church, United StatesHelp Desk Technician · Location Falls Church, VA · # of openings 1 · Salary Range (Min-Max) 00 · We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. · Technology is our Passion. People are our Purpose. Grow with us As ...
-
Help Desk Technician
6 days ago
VMD Corp Fairfax, United States· Description · Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, District of Columbia, Florida, Kansas, Louisiana, Maryland, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, South Carolina ...
-
Help Desk Support Technician
3 weeks ago
Twinn Intelligence Group Falls Church, United StatesTwinn is seeking a seasoned Help Desk Support Tech to join their team in the Tyson's Corner area of Virginia. · Work schedule: M-F, 10am - 6pm. · *** TS/SCI w Poly needed to begin work.*** · • Experience providing Tier 1 and Tier 2 IT support on IT secure and unsecure systems ...
-
Help Desk Technician Tier III
4 weeks ago
SPN Solutions Inc Fairfax, United StatesJob Title · Help Desk Technician Tier III · Job Type · Full-time · Category · Information Technology · Location · FAIRFAX - , VA 22030 US (Primary) · Education · High School · Travel · 0 - 10% · Job Description · Position: Helpdesk Tier III · Location: Fairfax, VA [ ...
-
Desktop Technician
3 weeks ago
Infinite Legacy Falls Church, United StatesGeneral Job Summary: · Under the general direction of the Manager, Information Technology, and in accordance with good business practices and established procedures, the Desktop Technician will serve as the key resource for end user support for all computers, phones, smartphones ...
-
Help Desk System Specialist 2
2 weeks ago
M.C. Dean, Inc. Fairfax, United StatesPosition Summary As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. General responsibilities and activities include but are not limited to: Performing d ...
-
Correctional Technician
2 weeks ago
Fairfax County Government Fairfax, United StatesJob Announcement · The Fairfax County Sheriff's Office is seeking qualified applicants for a full-time, night shift Correctional Technician within the Fairfax County Adult Detention Center. Shift hours are 6:30pm-6:30am (87.5 hours biweekly) within the Laundry Services section o ...
-
PRN/Clinical Lab Support Rep/Phlebotomist
3 weeks ago
Children's National Health System Fairfax, United StatesThe Clinical Lab Support Rep will perform tasks in accordance with established policies and procedures as dictated by the specific section. Will provide patient services and administrative support in laboratory operations. Will interact with parents, patients, physicians and othe ...
-
IT Operations Specialist
4 weeks ago
General Dynamics Information Technology Falls Church, United StatesReq ID: RQ174506 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Secret · Job Family: Systems Administration · Skills: · Documentations,Information Technology (IT) Infrastructure,Information Technology Operations,Microsoft Windows,Technical Support · Cert ...
-
supervisory operations specialist
2 days ago
Defense Health Agency Falls Church, United StatesSummary · About the Position: This position supports the mission of the Defense Health Agency (DHA), J3 Director of Operations and the Deputy Assistant Director for Healthcare Operations and is in Falls Church, Virginia. · Note: Salary negotiation may be available for those can ...
-
chief plans exercises and readiness
10 hours ago
Defense Health Agency Falls Church, United StatesSummary · About the Position: This position is located within the Defense Health Agency, under the (J-3) Operations and (J-35) Plans Divisions, in Falls Church, Virginia. · Note: Salary negotiation may be available for those candidates who are new to Federal service. · This jo ...
-
senior watch officer
20 hours ago
Defense Health Agency Falls Church, United StatesSummary · About the Position: This position is located in the Defense Health Agency (DHA) Operations Center (DDOC), J33 Operations Division, J-3 Operations Directorate DHHQ, in Falls Church, Virginia. · Note: Salary negotiation may be available for those candidates who are new ...
-
Tier 1 End User Support Technician
2 weeks ago
Ted Britt Ford Lincoln FAIRFAX, VA, US, United StatesWe Offer: · Competitive Pay · Ongoing professional training · Excellent benefits package including · Medical · Dental · Vision · Life, Long Term Disability, Critical Illness, Accident Insurance · Legal Shield · 401(k) and profit-sharing plan with employer match · Paid Holiday, Si ...
-
Tier 1 End User Support Technician
2 weeks ago
Ted Britt Auto Group FAIRFAX, VA, US, United States:We Offer: · Competitive Pay · Ongoing professional training · Excellent benefits package including · Medical · Dental · Vision · Life, Long Term Disability, Critical Illness, Accident Insurance · Legal Shield · 401(k) and profit-sharing plan with employer match · Paid Holiday, S ...
-
Pharmacy Technician II South FLOAT- 40 hrs
3 weeks ago
Kaiser Permanente Fairfax, United StatesJob Summary: · Greets members at front desk, enters information about prescriptions into computer system, receives payment from members, and prepares medications for approval by pharmacist. May perform the duties of a Pharmacy Inventory Technician or a Pharmacy Admixture Technici ...
-
Help Desk System Specialist
2 weeks ago
M.C. Dean, Inc. Fairfax, United StatesPosition Summary As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. General responsibilities and activities include but are not limited to: Performing d ...
-
NetImpact Strategies Falls Church, United StatesJob Description NetImpact has an immediate opportunity for a Help Desk Technician to join our talented team in support of a federal client. Responsibilities include supporting a geo-graphically dispersed, multi-disciplined technical team providing end user help desk support servi ...
Help Desk Technician - Falls Church, United States - Excentium
Description
Help Desk TechnicianSummary
Title:
Help Desk Technician
ID:471
Department:
All
Location:
Falls Church, VA
Description
Help Desk Technician
Excentium, Inc.
is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations.
We have an opportunity for a Help Desk Technician supporting one of our Federal customers in Falls Church, VA.MINIMUM CLEARANCE LEVEL:
Secret
CITIZENSHIP:
US Citizenship
LOCATION:
Falls Church, VA
Responsibilities:
The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk.
The Specialists are responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or infrastructure components.
The Help Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone contact with the client or end user.
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customer issues with a professional attitude.
Resolves general hardware and software problems with customers having little or no background in computers
Conducts component level diagnostics
Maintains documentation for procedures and processes, as well as maintenance logs and equipment databases.
Requirements:
Current Secret Clearance
Associates Degree in Computer Science, Business Information System or related IT field or 3 years work experience required.
Required certifications:
Security+; Microsoft Operating System Certification
Experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.)
Understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features)
Experienced in Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)
We take pride in building a workforce with a strong Veterans focus
Excentium offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off. Excentium, Inc. is an equal opportunity employer.