Biz Ops Manager - New York City Metropolitan Area

Job summary

A trusted team member, working directly with the founder/teacher, you will be responsible for the day to day ops of the company, direct projects and people relations across all company divisions and its performance.

Responsibilities

• Work with owner and leadership to enhance Company's profile
• Schedule and manage Founder's appointments and meetings
• Step up around day to day mngmt of biz while Nicole seed fundraises (5/15/24-9/1/24)
• Secure NW Studio location (6/1/24)
• Project manage build out (9/1/24) launch (1/1/25)
• Manage company relations for media projects: tv (9/1/24), publishing (9/1/24), video game TBD
• Launch NW Teacher Certification launch event NYC (1/1/26)

Finance

• Work with owner to oversee accounting and overall management of the cashflow
• Manage expenses and advise on finances and company growth
• Conscious of goal that company is profitable and forecasts strategic growth plan

Partnerships

• Monitor and communicate using company gmail email address:
• Close deals with brands Nicole loves (Nike, Bose) to > brand awareness +rev (9/1/24)
• Ensure stats on Nicole and NW are current in all materials/pitch decks using google/canva
• Schedule meetings with execs at streaming co to sell tv show (9/1/24)
• Close B2B deal (1/1/25)

Marketing & Sales

• Deep understanding of NW products, programs, customers
• Execute on NW sales process via Instagram/Facebook (free acqui first)
• Examine NW Price Test data to launch campaign to drive sales and profitability
• Schedule and create content with Nicole for socials
• Ensure brand consistency using brand book and guidelines

HR

• Recruit and oversee NW social media intern to market product (4/30/24)
• Recruit and oversee NW IP/content manager to manage digital platform (4/30/24)
• Recruit and oversee NW engineer, customer success, product (6/1/24) to build MVP (10/1/24)
• Recruit and oversee NW Studio team: contractor architect designer (7/1/24)

Customer Relations

• Maintain NW customer relations with demanding people keeping them happy but setting firm boundaries
• Handle bank/Stripe disputes and document in detail evidence, reasoning, and screenshots to submit to win
• Make sure all customers waivers/terms of service are signed always

Job description