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    IT Systems Analyst - Greensboro, United States - DataMasters

    DataMasters
    DataMasters Greensboro, United States

    3 weeks ago

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    Description

    IT Systems Analyst needed to support Great Plains ERP system and in/outbound EDI transactions. Full-time/direct-hire position with our client.

    Hybrid - 3 days remote, 2 days onsite (office located near Madison NC – north of Greensboro NC area).

    ESSENTIAL RESPONSIBILITIES/EXPERIENCE NEEDED:

    • Maintain ERP and supporting applications to ensure maximum availability and business functions are met.
    • Monitor and support EDI transactions for business partners.
    • Develop and maintain reports for ERP system.
    • Monitor and support ERP backups to ensure high availability on demand.
    • Troubleshoot and resolve reported issues with ERP and supporting applications through IT ticketing system.
    • EDI- Through understanding of Purchase Order and ASN components.
    • Participate in process improvement initiatives associated with ERP and supporting applications.
    • Develop and maintain strong working relationships with all technology stakeholders.
    • Oversee and support customer supplied applications (Vendor PackNShip, Vendor Warehouse)
    • Support scanning solution (High Jump) to ensure functionality is available to support business needs.
    • Oversee and support scanning device maintenance and availability.
    • Work with vendors and consultants to improve business processes as needed.
    • Work with company departments to improve business processes as needed.
    • Document all maintenance and trouble-shooting tasks used to support ERP and supporting applications.
    • Disaster recovery of the various information systems. Ensuring daily back-ups of the computer systems and monthly back-ups of the communication systems.
    • Maintenance and annual testing of a disaster recovery plan.
    • Responsible for ensuring that the ERP systems are functioning up to standards. This is a broad area encompassing the following:

    -Maintain knowledge of developments in software and hardware and incorporate these

    developments into future systems of the company.

    -Troubleshooting and resolving ERP system problems to users on a 24-hour basis.

    -Maintain ERP and supporting applications databases.

    -Develop scripts to support and improve ERP and supporting applications processes.

    -Perform changes in computer and communication system hardware and software so that

    expenses and downtime are minimized while ensuring reliable and timely services.

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