Retention Specialist Sales - Bannockburn
3 weeks ago
Job summary
This position is responsible for retaining customers that are 'at risk', have been identified as potential lost business, or have requested cancellation of service with Shred It.Under manager supervision, this position will attempt to determine customers' needs/requirements and negotiate an appropriate resolution by right sizing, re-pricing,
and/or resolving service quality issues through active listening and empathy. Team Members will resolve customer complaints and concerns while establishing
and maintaining effective relationships with customers.
- Re-negotiate contracts in an effort to retain customer business,
- Meditate customer's requests while still maintaining a profitable level of revenue and leveraging higher level service programs.
Job description
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