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Massillon

    Dairy Queen Shift Leader - Massillon, United States - BellStores

    BellStores
    BellStores Massillon, United States

    6 days ago

    Default job background
    Full time/Part time
    Description

    Job Details

    Description

    POSITION TITLE: DQ Grill & Chill Shift Leader

    REPORTS TO: Dairy Queen Manager

    STARTING RATE: Negotiable based on experience

    JOB FUNCTIONS:

  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome fans to the Dairy Queen brand
  • Strive to exceed fan expectations and deliver fan first service through timely and quality service
  • Assist in the management of specific areas of the DQ restaurant during scheduled shifts
  • Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
  • Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
  • Ensure that the restaurant is properly organized and staffed
  • Create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
  • Models performance standards for all team members and work stations
  • At all times exhibit a genuine passion for excellence
  • Perform other duties as assigned by management

    • Qualifications

    REQUIREMENTS:

  • Minimum 6+ months of high volume quick service restaurant experience required
  • High School diploma or equivalent
  • Must be capable of supervising specific areas of the Dairy Queen business in a fast-paced environment
  • Strong knowledge and application of safe food handling practices
  • Highly organized and detail oriented
  • Work well under pressure packed situations while maintaining a great attitude
  • Comfortable standing for entire shift and able to lift 50 pounds
  • Exhibit good manners, proper personal hygiene, and promptness
  • Have fun and maintain a positive attitude at all times
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