Technical Support Engineer - Lehi, United States - Cypress Human Capital Management, LLC
Description
We have an exciting opportunity for a Technical Support Engineer with the top leading multimedia and creative software company in the world.
Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues. Develop and execute software tests to identify software problems and their causes. Understand the customer's use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform. Evaluate data structures and configurations for data integration and validation. Document customer interactions in multiple case management systems. Document product knowledge, both internal and customer-facing.Responsibilities
Proven Ability to Triage Complex Issues and Drive To Resolution
Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension).
Strong Technical Knowledge of Web and Data Platform Technologies
HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
Passionate About New Technologies
Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible.
Skills And Experience
Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field.
3 years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; Cloud Technology; ETL and Data Transformation; and SaaS solutions.
Experience with Adobe Real Time CDP (RTCDP) and Adobe Experience Platform (AEP) is a huge plus.Compensation
$29.58 to $39.44 per hour.
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